Zoe Sundstrom
OVERLAND PARK,KS
Summary
Detail-focused Accounts Payable Analyst known for maintaining high productivity and efficiently completing tasks. Skilled in invoice processing, financial reporting, and compliance monitoring, ensuring accuracy in all transactions. Excel at communication, problem-solving, and time management to meet tight deadlines and manage multiple projects simultaneously. Committed to improving payment processes and vendor relations through effective negotiation and relationship-building skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Accounts Payable Analyst
Clyde & Co
Kansas City, Missouri
02.2024 - Current
- Process vendor invoices using Chrome River.
- Reviewed invoices for accuracy and completeness prior to payment processing.
- Prepare and process weekly check runs for timely payments.
- Assist in month-end closing activities related to accounts payable.
- Communicate effectively with vendors regarding payment inquiries.
Customer Experience Specialist
Anthony Plumbing, Heating, Cooling, & Electric
07.2022 - 06.2025
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Documented customer interactions in internal database to maintain customer service history details.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
Accounts Payable Analyst
Crestwood Midstream Partners
12.2022 - 02.2024
- Received vendor invoices, validated for accuracy, and routed for approval to prepare for payment processing.
- Provided strong customer service and support to prevent invoice and expense issues.
- Processed daily invoices, check requests and wire transfers of foreign and domestic currency.
- Reconciled account information and reported figures in general ledger by comparing account statements each month.
Student Worker
Psychology Department, Hays
04.2021 - 05.2022
- Worked in team environment to maintain high levels of productivity.
- Answered phone calls and routed callers to appropriate personnel.
- Maintained excellent customer service and positive attitude towards guest, customers, and fellow teammates.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
Barista Shift Lead
Starbucks, Hays
08.2018 - 05.2022
- Memorized ingredients and recipes for wide variety specialty drinks.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
Student Ambassador
Admissions Office, Hays
08.2019 - 04.2021
- Scheduled appointments between students and admissions staff.
- Interacted with university and prospective students and parents during tours and student visit days, answering questions and providing insight.
- Mentored students to increase satisfaction and help engage in campus life.
- Completed clerical tasks such as filing, copying, and distributing mail.
Education
BBA - Management
Fort Hays State University
Hays, KS05.2022
Skills
- Database Management
- Verbal and Written Communication
- Calendar Management
- Telephone Etiquette
- Teamwork and Collaboration
- MS Office
- Clerical Support
- Data Entry
- Customer Service
- Recordkeeping and Confidentiality
- Record Reconciliation
- Oracle Cloud
- Chrome River
- Elite 3E
Certification
Leadership Certificate, FHSU
Timeline
Accounts Payable Analyst
Clyde & Co
02.2024 - Current
Accounts Payable Analyst
Crestwood Midstream Partners
12.2022 - 02.2024
Customer Experience Specialist
Anthony Plumbing, Heating, Cooling, & Electric
07.2022 - 06.2025
Student Worker
Psychology Department, Hays
04.2021 - 05.2022
Student Ambassador
Admissions Office, Hays
08.2019 - 04.2021
Barista Shift Lead
Starbucks, Hays
08.2018 - 05.2022
BBA - Management
Fort Hays State University
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