Zoe Thompson
Moriarty
Summary
Dynamic professional with extensive experience in customer service in multiple fields of work. Proven ability to enhance customer satisfaction through effective problem-solving and teamwork. Detail-oriented and skilled, I consistently maintain high standards of organization and efficiency in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Hotel Front Desk Clerk
Holiday Inn Express
Garden City, KS
10.2025 - 02.2026
- Managed reservations using hotel management software to ensure efficient operations.
- Handled financial transactions, maintaining accurate records of payments and deposits.
- Coordinated with housekeeping to ensure timely room availability for guests.
- Resolved guest complaints promptly, enhancing overall customer satisfaction.
- Maintained front desk area cleanliness and organization for optimal guest experience.
- Confirmed relevant guest information and payment methods to prevent fraud.
Diesel Technician/ Service Writer
Southern Tire Mart
Albuquerque Nm
05.2021 - 06.2023
- Utilized diagnostic tools to identify mechanical issues in a timely manner.
- Collaborated with team members to streamline repair processes and enhance efficiency.
- Implemented preventive maintenance schedules to extend equipment lifespan and reduce costs.
- Managed inventory of parts and supplies, ensuring availability for repairs without delays.
- Maintained accurate records of repairs performed and parts used for compliance purposes.
- Troubleshot systems, traced problems and diagnosed root causes.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
Dietary Aide
La Vida Llena
Albuquerque, NM
03.2019 - 05.2021
- Assisted in meal preparation and service, ensuring adherence to dietary restrictions and preferences.
- Maintained cleanliness and organization of kitchen and dining areas for optimal safety and efficiency.
- Supported nutrition staff in inventory management, including tracking supplies and reordering as needed.
- Communicated effectively with residents to gather feedback on meals, enhancing overall dining experience.
- Followed strict food safety guidelines to promote sanitary practices during meal preparation and serving.
Education
High School Diploma -
Graceway Christian Academy
Albuquerque, NM05-2017
Skills
- Customer service
- Teamwork
- Computer skills
- Time management
- Problem-solving skills
- Supply and materials oversight
- Administrative skills
- Detail-oriented
- Data entry
- Staff training
- Multitasking
Timeline
Hotel Front Desk Clerk
Holiday Inn Express
10.2025 - 02.2026
Diesel Technician/ Service Writer
Southern Tire Mart
05.2021 - 06.2023
Dietary Aide
La Vida Llena
03.2019 - 05.2021
High School Diploma -
Graceway Christian Academy