Zoe Wooten
Glasgow,KY
Summary
Experienced Case Manager specializing in career planning and vocational skill development. Knowledgeable about available program resources and current market conditions. Organized multitasker with excellent planning and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
DSP & Case Manager
KY Steps
08.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Facilitated individual and group sessions to promote positive behavior change for clients.
The Bistro - Server
03.2022 - 02.2023
- Cultivated warm relationships with regular customers
- Worked with POS system to place orders, manage bills and handle complimentary items
- Explained menu items and suggested appropriate options for food allergy concerns
- Bussed and reset tables to keep dining room and work areas clean
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Left this position to move home
Wilson Counseling- Intern
08.2021 - 05.2022
- Researched psychiatric conditions as assigned by supervisor
- Contacted County Clerk offices to gather information regarding DUI’s on clients
- Utilized and distributed resources to help a family in need
- Assisted with filing, copying and faxing documents
- Reason for leaving: completed hours of internship
Gerard’s Tavern - Server
07.2021 - 03.2022
- Cultivated warm relationships with regular customers
- Worked with POS system to place orders, manage bills and handle complimentary items
- Explained menu items and suggested appropriate options for food allergy concerns
- Bussed and reset tables to keep dining room and work areas clean
- Reason for leaving: closed during pandemic
Medcare - Pharmacy Technician
01.2019 - 11.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Calculated dosage filled prescriptions and prepared prescription labels with absolute accuracy
- Counted and labeled prescriptions with correct item and quantity
- Stocked, labeled and inventoried medication to keep accurate records
- Reason for leaving: moved to attend college
Education
Master of Social Work - Social Work
Western Kentucky University
Bowling Green, KY05.2024
Bachelor of Arts - Social Work
Western Kentucky University
Bowling Green, KY05.2022
Associate of Arts - Social Work
Southcentral Kentucky Community and Technical College
Bowling Green, KY05.2020
Skills
- Conflict and Complaint Resolution
- Relationship Building
- Verbal and Written Communication
- Documentation and reporting
- Administrative tasks
- Great critical thinking skills
- Team collaboration
- Excellent interpersonal abilities
- Active listening skills
- Case Management
- Case Documentation
- Email and Telephone Etiquette
- Strategic planning and analysis
Timeline
DSP & Case Manager
KY Steps
08.2023 - Current
The Bistro - Server
03.2022 - 02.2023
Wilson Counseling- Intern
08.2021 - 05.2022
Gerard’s Tavern - Server
07.2021 - 03.2022
Medcare - Pharmacy Technician
01.2019 - 11.2019
Master of Social Work - Social Work
Western Kentucky University
Bachelor of Arts - Social Work
Western Kentucky University
Associate of Arts - Social Work
Southcentral Kentucky Community and Technical College
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