Zoe Worbington
Experienced and detail-oriented dispatcher with a strong background in emergency communications, dispatch operations, supervision, and employee training. Proven ability to maintain accuracy and composure in high-pressure environments while effectively prioritizing critical information and ensuring adherence to established procedures and standards. Experienced in supervising dispatch personnel and serving as a dispatch trainer, with a strong understanding of performance expectations, call quality, documentation, and effective communication. Possesses excellent typing skills, strong attention to detail, and the ability to identify errors and areas for improvement.
Work History
Dispatcher
2 Years 2 Months- Coordinated emergency response operations to ensure timely service delivery for critical incidents.
- Managed radio communications between emergency personnel and field units, enhancing information flow.
- Monitored multiple communication channels to assess and prioritize urgent requests efficiently.
- Developed protocols for dispatching resources, improving overall operational efficiency during emergencies.
- Supervised daily dispatch operations, ensuring timely deliveries and optimal route planning.
- Created engaging training materials using multimedia tools to support diverse learning styles.
- Mentored new trainers, sharing best practices and fostering professional development within the team.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Sales Associate
10 Months- Assisted customers in selecting footwear, providing personalized recommendations based on preferences and needs.
- Maintained knowledge of current promotions and sales, ensuring accurate information delivery to customers.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers.
- Collaborated with team members to organize merchandise displays, enhancing store aesthetics and product visibility.
- Trained new associates on customer service best practices and operational procedures to ensure consistency in service delivery.
- Resolved customer inquiries and complaints promptly, fostering positive shopping experiences and customer loyalty.
Education
High School Diploma
Skills
Certification
- Certified Emergency Telecommunicator, IAED - June 19, 2025
- Certified Communications Training Officer, APCO - December 12, 2025
Timeline
Dispatcher
Sales Associate
Nixa High School
Awards
Telecommunicator of the Year — Christian County Emergency Services, 2025
Recognized for outstanding performance, professionalism, composure under pressure, and dedication to public safety and emergency communications.