Hardworking Bartender with experience in multiple casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Professional with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Capable and passionate about serving customers well while exceeding customer expectations and maintaining poise and a sense of humor in demanding environments. Strong history of exceptional service behind the bar and serving.
Hi, I’m
Zoedelia L. Marshall
Bowling Green,KY
Summary
Overview
13
years of professional experience
Work History
Gerard's 1907 Tavern
Bartender/Restaurant Server
11.2023 - Current
Job overview
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Erin Oneil's Irish Pub
Bartender
02.2022 - 04.2023
Job overview
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Collaborated with management to create seasonal cocktail menus, driving sales and offering fresh options for guests.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
Tavern 23
Bartender
03.2018 - 04.2023
Job overview
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Streamlined drink preparation processes for faster service, resulting in higher customer satisfaction.
- Used extensive knowledge of beer, wine, and spirits to make informed recommendations to customers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management.
- Responsible for all aspects of service from greeting and seating to orders and
Riverstation Restaurant And Catering
Server/ Bartender
06.2011 - 05.2022
Job overview
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Served food and beverages promptly with focused attention to customer needs.
Education
Spackenkill HighschoolPoughkeepsie, NY
High School Diploma
06.2011
University Overview
Skills
- Health Codes Compliance
- Beverage Preparation
- Suggestive Selling
- Food Running
- Food Service
- Menu Memorization
- Creative Mixology
- POS Trained
- Cash Register Operation
- New Hire Training
- Responsible Alcohol Service
- Handling Difficult Customers
- Strong Multitasking
- Bar Equipment Familiarity
- Professional Appearance
- Customer Service Expertise
- New Cocktail Creation
Accomplishments
Accomplishments
- Runner Up for Bartender of the Year 2023 Hudson Valley Magazine
- Bartending School 2 week course Winter 2014
Timeline
Bartender/Restaurant Server
Gerard's 1907 Tavern
11.2023 - Current
Bartender
Erin Oneil's Irish Pub
02.2022 - 04.2023
Bartender
Tavern 23
03.2018 - 04.2023
Server/ Bartender
Riverstation Restaurant And Catering
06.2011 - 05.2022
Spackenkill Highschool
High School Diploma
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