Zoe Lyn Higgins
Hoboken,NJ
Summary
Dedicated soon to be graduate who is motivated, organized, and energetic, with great interpersonal skills. Passionate about event planning and marketing, and extremely eager to work collaboratively and independently at applying my skills in the workforce.
Overview
7
7
years of professional experience
Work History
Server
MaddHatter Bar And Restaurant
05.2023 - 01.2024
- Responsible for opening and closing the restaurant, serving tables, and decorating and planning for special events.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Receptionist Administrator
FitLore: Amenity Solutions
05.2022 - 09.2022
- Enhanced customer satisfaction by efficiently managing incoming calls and booking appointments and events
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Often gave tours of the facility to prospective or new residents and/or employees.
Hostess
Sorellina Restaurant
06.2021 - 09.2021
- Responsible for picking up the phone, taking/organizing reservations, managing table seatings, and keeping the kitchen staff updated.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Receptionist Administrator
Urban Souls Yoga Studio
05.2019 - 08.2021
- Worked the front desk as the face of the studio.
- Responsible for checking people into classes, picking up the phones, cleaning and organizing the studio, and handling purchases of memberships, classes, and inventory.
- Responsible for setting up classes and supervising them.
- Streamlined studio operations for increased productivity by organizing and maintaining physical and digital filing systems and filing client paperwork.
Server & Barista
Anthony Davids Restaurant
06.2017 - 06.2021
- Responsible for opening and closing the restaurant, managing the bar, and serving tables.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Bachelor of Arts - Psychology
Rutgers, The State University of New Jersey
New Brunswick, NJ05.2024
High School Diploma -
High Tech High School
Secaucus, NJ06.2020
Skills
- Oral and written communication
- Critical thinking and problem solving
- Time management and multitasking
- Organization and attention to detail
- Interpersonal skills
- Sales Techniques and item promotion
Timeline
Server
MaddHatter Bar And Restaurant
05.2023 - 01.2024
Receptionist Administrator
FitLore: Amenity Solutions
05.2022 - 09.2022
Hostess
Sorellina Restaurant
06.2021 - 09.2021
Receptionist Administrator
Urban Souls Yoga Studio
05.2019 - 08.2021
Server & Barista
Anthony Davids Restaurant
06.2017 - 06.2021
Bachelor of Arts - Psychology
Rutgers, The State University of New Jersey
High School Diploma -
High Tech High School
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