Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zoe Williams

Warner Robins,GA

Summary

Dynamic professional with a proven track record, excelling in customer service and infection control. Skilled in fostering positive relationships, enhancing team performance, and efficiently resolving problems. Demonstrated ability to train peers and advocate for patient needs, significantly improving service delivery and workplace atmosphere.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Transporter

Atrium Health Navicent
07.2023 - Current
  • Warmly greeted patients and visitors and made each feel welcome.
  • Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
  • Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
  • Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
  • Reduced patient anxiety during transport by maintaining open communication and answering questions.
  • Acted as an advocate for patients'' needs while being transported around the facility, ensuring their dignity was preserved at all times.

Manager

Camp Bow Wow
11.2022 - 08.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.

Education

Practical Nursing

Central Georgia Technical College
Macon, GA
12-2024

Nursing

Middle Georgia State University
Macon, GA

High School Diploma -

Georgia Military College
Milledgeville, GA
05-2019

Skills

  • Customer service
  • First aid training
  • Excellent communication
  • Problem resolution
  • Infection control
  • Teamwork
  • Problem-solving
  • Time management

Certification

  • First Aid Certification - American Red Cross or St. John Ambulance.
  • Cardiopulmonary Resuscitation (CPR) - American Red Cross.

Timeline

Transporter

Atrium Health Navicent
07.2023 - Current

Manager

Camp Bow Wow
11.2022 - 08.2023

Practical Nursing

Central Georgia Technical College

Nursing

Middle Georgia State University

High School Diploma -

Georgia Military College

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