Zoey Bogen
Fort Lauderdale,FL
Summary
I graduated from Florida Atlantic University with a Bachelor's Degree in Criminal Justice. Outstanding problem-solving skills, devotion to personal standards of excellence to lead employees by example. I am committed to reaching big-picture goals through managing organizational details and implementing daily improvements. I am hard-working, fast-learning, and determined to succeed as I enjoy my challenges.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Spa Coordinator
Body Heat Tanning & Spa
Coral Springs, FL
05.2018 - Current
- Created a welcoming atmosphere for customers by greeting them warmly and responding to their needs promptly.
- I performed administrative duties such as scheduling appointments, filing paperwork, and managing customer inquiries.
- Managed all aspects of customer relations from initial contact through follow-up communications after completion of treatments or services.
- Ensured compliance with safety regulations by conducting regular inspections of equipment used during treatments.
- Processed payments from clients using POS systems accurately while adhering to cash handling policies and procedures.
- Input client information into booking system accurately and completely to chart sales metrics.
- Organized special events such as bridal showers, birthday parties, corporate retreats and other gatherings at the spa.
- Coordinated with spa staff members on daily operations including inventory management, customer service and product sales.
- Maintained detailed records of financial transactions including client payments, deposits and refunds.
- Developed marketing materials such as brochures, flyers and posters promoting special offers or seasonal discounts.
- Updated the online booking system regularly with current information on availability of treatment times.
- Assisted with ordering supplies required for spa treatments including linens, lotions, oils and aromatherapy products.
- Developed marketing materials such as brochures, flyers, and posters promoting special offers or seasonal discounts.
Education
Bachelor of Arts - Criminal Justice
Florida Atlantic University
Boca Raton, FL05-2024
Skills
- Customer Service
- Organizational abilities
- Perform well in high-demand, fast-paced environments
- Policy Enforcement
- Client satisfaction
- Hygiene standards
- Microsoft Word
- Booking Softwares
- Researching Information
Certification
- Facial Specialist
Timeline
Spa Coordinator
Body Heat Tanning & Spa
05.2018 - Current
Bachelor of Arts - Criminal Justice
Florida Atlantic University