Zoey Byrne
Veterinary Referral Center of Central Oregon
Bend,OR
2027
years of professional experience
Resourceful professional with experience in veterinary medicine, hospitality, business operations, and food service. Leads teams, optimizes workflows, and manages priorities to enhance client and guest experiences in fast-paced settings. Combines leadership and operational insight with analytical problem-solving skills to drive organizational growth and performance.
Work History
Customer Service Representative
1 Month- Facilitate communication between clients and clinical staff, accurately relaying questions, concerns, medical updates, and time-sensitive information while maintaining discretion and composure in emotionally demanding situations.
- Coordinate front-office operations- managing patient intake, appointment scheduling, records, payments, and administrative processes with accuracy and attention to detail.
- Provide professional, compassionate client support within a high volume emergency and specialty veterinary hospital, serving patients requiring advanced diagnostics, critical care, surgery, and specialty medicine.
Lead Manager
5 Years 8 Months- Led employee training and development while remaining hands-on across serving, beverage/coffee preparation, POS operations, and customer relations, ensuring consistent quality and a strong guest experience.
- Contributed to substantial growth in revenue and operational output by improving workflows, strengthening team performance, and taking an active role in continued development.
- Analyzed project outcomes, identifying areas for efficiency gains and strategic adjustments.
Server
3 Months- Delivered elevated food and beverage service within the resort, cultivating a polished guest experience through attentive service, strong product knowledge, and thoughtful anticipation of guest needs.
- Managed multiple tables and competing guest requests while maintaining precise orders, accurate transactions, and seamless coordination with culinary/service and bartender teams.
Manager / Lead Manager
- Independently operated a mobile food service business, managing customer service, order fulfillment, POS transactions, and specialty coffee preparation while maintaining an organized and welcoming service environment.
- Executed bakery production and custom orders ranging from everyday baked goods to wedding cakes; overseeing baking, decorating, presentation, and fulfillment with precision and consistent attention to detail.
Education
Associate of General Studies
- 4.0 GPA
- President's List
Radiologic Technology
Skills
Client & Guest Relations
Professional Communication
Order & Transaction Management
Point of Sale (POS) Systems
Operational Problem-Solving
Workflow Optimization
Administrative Coordination
Team Leadership & Training
Staff Development
Food & Bakery Production
Operations Management
Inventory Management
Bookkeeping & Financial Records
Timeline
Customer Service Representative
Veterinary Referral Center of Central Oregon
08.2026 - CurrentRead More
Server
Spotted Frog
05.2023 - 08.2023Read More
Lead Manager
Walsh Piccadilly
11.2020 - 07.2026Read More
Manager / Lead Manager
321 Cafe/321 Cupcake
2018 - 01.2023Read More
Lamar Community College
Associate of General Studies
Read More
Hutchinson Community College
Radiologic Technology
Read More