Zoey Charlie
Ramah Care Services
Zuni,NM
13
years of professional experience
Dedicated Direct Care Worker with expertise in patient care, medication administration, and compassionate caregiving. Committed to enhancing clients' quality of life through reliable support and adaptability.
Work History
Direct Care Worker
5 Years 10 Months- Provided personal care assistance to clients, ensuring comfort and safety in daily activities.
- Supported implementation of individualized care plans, adapting to clients' changing needs.
- Assisted clients with mobility and transportation, promoting independence and confidence.
- Monitored client health and well-being, reporting changes to appropriate staff members promptly.
- Collaborated with multidisciplinary teams to enhance service delivery and client outcomes.
- Educated clients on self-care techniques, fostering skill development for improved quality of life.
Sales Associate
6 Years 8 Months- Assisted customers in product selection, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems.
- Maintained product displays and ensured stock availability on sales floor.
- Collaborated with team members to achieve daily sales targets.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Executed promotional campaigns, increasing customer engagement and store traffic.
- Trained new associates on operational procedures and customer interaction techniques.
- Monitored inventory levels, facilitating timely restocking of merchandise.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
High School Diploma
Skills
Patient care
Medication administration
Reliability and punctuality
Meal preparation
CPR certified
Compassionate caregiving
First aid and safety
Mobility assistance
Nutrition monitoring
Timeline
Direct Care Worker
Ramah Care Services
04.2018 - 02.2024Read More
Sales Associate
Silverstone Inc.
08.2011 - 04.2018Read More
Riverside Indian School
High School Diploma
Read More