Zoey Choyen Waymouth
Candler,North Carolina
Summary
Detail-oriented Overnight Duty Manager with experience orchestrating nightly operations for luxury hotels. Successfully managed guest check-ins, audits, and issue resolution, leading to elevated guest satisfaction and seamless operations. Seeking to leverage problem-solving skills and professional acumen in a challenging hospitality environment.
Overview
6
6
years of professional experience
Work History
Overnight Truck Reciever
Whole Foods Marketplace
Asheville, NC
10.2025 - Current
- Recieved pallets of product from delivery trucks, separated and organized said product, then stocked it on the shelves
- Worked as a part of a team to coordinate and successfully complete complex tasks
- assisted customers with their shopping and provided a friendly, warm atmosphere for shoppers.
Self-employed
Doordash/Uber
Asheville, NC
12.2024 - 09.2025
- Responsible for delivering product from restaurants and various stores to homeowners.
- Handled any customer complaints and disputes with a calm, level-headed, solution oriented, mindset
- Responsible for independently building and maintaining routine around work tasks
Overnight Duty Manager
The foundry, Curio Collection by Hilton
Asheville
03.2021 - 10.2024
- Organize, confirm and process guest check-ins/ check-outs and adapt for any changes.
- Run the nightly audit for the QNQ PMS, and complete all end of day tasks associated with it. Utilized creative problem solving to ensure hotel processes were not hindered by any glitches or bugs during the audit.
- Orchestrated nightly operations for a luxury hotel, ensuring seamless guest experiences and resolving issues promptly, achieving a high satisfaction rating from overnight guests.
- Oversaw and coordinated all overnight front desk operations, including auditing daily transactions and preparing next day's financial reports.
- Utilized proper discrepancy in the event of high profile guests to ensure their privacy, and provided a universal high standard of professionalism regardless of the identity of the guest.
Night auditor
Country Inn and Suites by Radisson
Asheville, NC
10.2020 - 03.2021
- Run daily reports, reviewing what needs to be communicated to the next shift’s staff.
- Organize, confirm and process guest check-ins/ check-outs and adapt for any changes.
- Run the nightly audit for the Opera PMS, and complete all end of day tasks associated with it.
- Worked to resolve guest issues to ensure overall satisfaction, and used best judgement to determine compensation.
Education
High School Diploma -
School of Inquiry And Life Sciences
Asheville, NCSkills
- Creative problem solving
- Active listening
- Time management
- Digital literacy
- Professionalism
- punctuality
Timeline
Overnight Truck Reciever
Whole Foods Marketplace
10.2025 - Current
Self-employed
Doordash/Uber
12.2024 - 09.2025
Overnight Duty Manager
The foundry, Curio Collection by Hilton
03.2021 - 10.2024
Night auditor
Country Inn and Suites by Radisson
10.2020 - 03.2021
High School Diploma -
School of Inquiry And Life Sciences