Zoey Damm
Des Moines
Summary
Hardworking and capable professional with knowledge in clinical laboratory operations. Punctual and professional, willing to work various shifts and driven to perform successfully in solitary role or as part of team.
Overview
5
5
years of professional experience
2023
2023
years of post-secondary education
Work History
Barista Shift Supervisor
MercyOne
Des Moines
02.2025 - Current
- Supervised barista team during peak hours to ensure smooth operations.
- Developed daily shift schedules to optimize team coverage and efficiency.
- Resolved customer complaints promptly while maintaining a positive atmosphere.
- Coordinated with management on promotional events and product launches.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
Lab Assistant
Mercy One
Des Moines
12.2023 - 02.2025
- Conducted laboratory tests following strict safety protocols and procedures.
- Assisted in preparing samples for analysis.
- Maintained laboratory equipment to ensure optimal functionality and cleanliness.
- Documented test results accurately in laboratory information systems.
- Collected samples from patients following clinic protocols and standards.
Barista
Mercyone
Des Moines
03.2022 - 12.2023
- Prepared and served a variety of coffee beverages to customers.
- Maintained cleanliness of work areas and equipment during shifts.
- Assisted customers with menu selections and special requests.
- Operated espresso machines and grinders for efficient beverage preparation.
Barista
Hyvee
Des Moines
08.2020 - 03.2022
- Prepared and served a variety of coffee beverages to customers.
- Maintained cleanliness of work areas and equipment during shifts.
- Assisted customers with menu selections and special requests.
Education
Abraham Lincoln Highschool
Des Moines, IASkills
- Customer service
- Problem solving
- Sample preparation
- Data documentation
- Laboratory testing
- Sample handling
- Phlebotomy
Timeline
Barista Shift Supervisor
MercyOne
02.2025 - Current
Lab Assistant
Mercy One
12.2023 - 02.2025
Barista
Mercyone
03.2022 - 12.2023
Barista
Hyvee
08.2020 - 03.2022
Abraham Lincoln Highschool