Zoey Danner
Marion,IL
Summary
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Fall of 2026 pursuing a workforce education bachelor's degree in Organizational Learning, innovation, and development, with a focus on human resources from SIU. Currently on athletic scholarship at JALC. Have achieved a 3.9 GPA while working 20+ hours per week and participating in sports. Highly motivated and goal oriented. Have exceptional communication skills with people of all ages due to my background of continuous interactions with the public and being raised on a golf course.
Overview
4
4
years of professional experience
Work History
Veterinary Receptionist
Pet Wellness Center
Marion, IL
12.2024 - Current
- Managed appointment scheduling, ensuring optimal workflow and client satisfaction.
- Assisted clients with inquiries, providing detailed information about services and procedures.
- Processed patient intake forms efficiently, maintaining accuracy in medical records.
- Coordinated communication between veterinary staff and pet owners to enhance service delivery.
- Trained new reception staff on software systems and customer service protocols.
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
Server
The Turn Kokopelli Golf Club
Marion, IL
11.2024 - Current
- Delivered exceptional customer service in high-volume dining environment.
- Managed food and beverage orders efficiently, ensuring accuracy and timely delivery.
- Collaborated with kitchen staff to streamline order preparation and enhance service flow.
- Trained new servers on menu items, service protocols, and customer engagement techniques.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Golf Cart/Pro Shop Attendant
Kokopelli Golf Club
Marion, IL
11.2021 - 11.2024
- Trained new staff on operational procedures and customer service standards to ensure consistency.
- Addressed customer inquiries and concerns promptly, fostering positive relationships and loyalty.
- Assisted with event coordination, including tournament setup and logistics for smooth operations.
- Demonstrated outstanding communication skills while resolving customer complaints or concerns professionally.
- Utilized knowledge of golf rules and regulations to educate customers about various game aspects effectively.
- Collaborated with fellow staff members to foster a positive work atmosphere and improve overall team performance.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Associate of Arts - Business Education
John A Logan College
Carterville, IL05-2026
Agape Christian High School
Marion, IL05-2024
Skills
- Teamwork and collaboration
- Prioritization
- Sound judgment
- Customer service
- Attention to detail
- Effective multitasking
- Verbal and written communication
- Confidentiality
- Documentation
- Paperwork coordination
- Telephone etiquette
- Employee training
- Initiative-taking
Timeline
Veterinary Receptionist
Pet Wellness Center
12.2024 - Current
Server
The Turn Kokopelli Golf Club
11.2024 - Current
Golf Cart/Pro Shop Attendant
Kokopelli Golf Club
11.2021 - 11.2024
Associate of Arts - Business Education
John A Logan College
Agape Christian High School