Seasoned professional with over 7 years in customer service operations, specializing in team leadership and project management to enhance customer satisfaction.
Overview
9
9
years of professional experience
Work History
OWNER AND CREATIVE DIRECTOR
ZOEY FARR ART
01.2019 - Current
Manage website, digital platforms, customer communications, and online business operations.
Troubleshoot software, website, and technology issues while coordinating multiple projects.
MANAGER
JP Licks
Boston, MA
01.2023 - 01.2024
Led daily café operations and trained employees on systems and procedures.
Resolved customer issues, operated POS systems, and maintained efficient workflows.
Managed opening/closing procedures, cash reconciliation, and inventory.
LEGAL ASSISTANT
Graves Law Offices
Auburn, CA
01.2018 - 01.2023
Managed confidential digital records and maintained organized databases.
Coordinated schedules, communicated with clients, and supported daily office operations.
Maintained accuracy while handling sensitive information and multiple priorities.