Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Zoey Gulas

Florence,AL

Summary

Hardworking and self-motivated individual with excellent listening skills. Thrives in team environments while also capable of working independently. Maintains professionalism and customer satisfaction in high-stress situations. Highly skilled at multitasking and eager to learn new things about a position.

Overview

7
7
years of professional experience

Work History

Bank Teller II

Bank Independent
Muscle Shoals, US
12.2022 - Current
  • A full-time teller is responsible for providing exceptional customer service to consumer and commercial customers by conducting cash, deposit, and withdrawal transactions efficiently and accurately while in compliance with Bank Independents' policies and procedures, as well as embodying the Vision, Mission, and Values that we, as a bank, stand by.
  • As Teller 2, you are knowledgeable in the tasks of balancing the vault, as well as a TCR. And are able to balance and replenish ATMs while maintaining proper security procedures. Along with ordering and shipping currency to and from the Fed.
  • As well, you are knowledgeable in all regular tasks of Teller 1, such as ordering checks, placing stop payment orders, and conducting additional special services for customer accounts through CRM.
  • Handling large sums of money with accuracy, while maintaining appropriate levels of security.
  • Balance teller drawers regularly throughout the day.
  • Performing cash handling duties, including counting currency, coins, and checks.
  • Serving a large number of customers during high-volume shifts, and remaining composed and professional in stressful situations.
  • Demonstrate expertise in identifying and mitigating potential fraud and transaction risks.
  • Redeeming money orders, cashier's checks, and savings bonds.
  • Training employees on cash drawer operations.

Service Advocate

Target
Florence, US
09.2019 - 12.2022
  • As a service advocate for Target, you carry out multiple tasks while working with a team to ensure we uphold company standards and maintain guest satisfaction as our main priority.
  • These tasks consist of:
  • Having the knowledge of running a register.
  • Handling return transactions and order pickups.
  • Maintaining our team's breaking schedule and making sure it's carried out effectively.
  • Running out drive-ups to our guests.
  • Assisting guests with online orders.
  • Maintaining cleanliness of the front end.
  • Counting and logging money in the morning from the store's safe.
  • Answering customer inquiries over the phone.

Shift Manager/ Sandwich Artist

Subway
01.2018 - 08.2019
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Greeted customers and provided product knowledge.
  • Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
  • Operated cash registers to process payments from customers.
  • Maintained cleanliness of work area throughout shift.
  • Stocked shelves with products and supplies.
  • Ensured all menu items were prepared in accordance with health and safety standards.
  • Organized inventory for efficient restocking of products.
  • Checked expiration dates on products to ensure freshness of items served to customers.
  • Assisted in the training of new staff members on proper sandwich-making techniques.
  • Inspected equipment regularly for proper functioning and sanitation standards.
  • Verified that prepared food met quality standards prior to serving it to customers.
  • Communicated effectively with co-workers regarding customer needs and concerns.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Used POS system and cash register to receive payments by cash, check, credit card and voucher.

Education

High School Diploma -

New Hope High School
New Hope, AL
05-2018

Some College (No Degree) - Nursing

University of Alabama At Huntsville
Huntsville, AL

Skills

  • Money Handling
  • Transaction Processing
  • Stress Tolerance
  • Cash counting
  • Customer Service
  • Problem-Solving
  • Interpersonal Skills
  • Teamwork

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Bank Teller II

Bank Independent
12.2022 - Current

Service Advocate

Target
09.2019 - 12.2022

Shift Manager/ Sandwich Artist

Subway
01.2018 - 08.2019

High School Diploma -

New Hope High School

Some College (No Degree) - Nursing

University of Alabama At Huntsville

Similar Profiles

CREATE PROFILE
Zoey Gulas