Zoey James
Annapolis,MD
Summary
With over 8 years of experience in customer service, enthusiastic and positive customer service representative seeking to utilize skills in customer relations and problem resolution to provide exceptional service in a challenging environment. Ability to assess customer needs and offer effective product solutions allows for delivery of personalized assistance and ensuring customer satisfaction. Dedicated to delivering outstanding service and finding innovative ways to exceed customer expectations.
Overview
7
7
years of professional experience
Work History
Patient access Representative
Luminis health
05.2021 - 04.2022
- Being the first face people see as they walk into the emergency room, I made patients feel comfortable as I would check them in to be seen
- I would communicate with patient’s, discussing their concerns over wait times and other pressing matters
- While registering patient’s I would go room to room verifying insurance coverage and gathering personal information to complete their stay
Administrative Assistant
Quality Roadside Service
08.2020 - 04.2021
- As an administrative assistant, my job requires me to
Senior Artist
Crystalooneys
06.2015 - 10.2020
- As a senior artist, my job requires me to train new employees and provide them with an understanding of what the company is all about as well as its values
- I also teach them necessary customer service skills and other skills they need to be successful
Barista
Rise Up Coffee
03.2020 - 08.2020
- As a barista, my job included making drinks for customers as well as communicating with them to make sure they had the best experience possible
- I was also able to train new employees that joined us
Education
High School -
Broadneck High School
05.2015
Skills
- Customer Service
- Organizational Skills
- Detail oriented
- Dependable
- Multi-tasking
- Problem-solving abilities
Timeline
Patient access Representative
Luminis health
05.2021 - 04.2022
Administrative Assistant
Quality Roadside Service
08.2020 - 04.2021
Barista
Rise Up Coffee
03.2020 - 08.2020
Senior Artist
Crystalooneys
06.2015 - 10.2020
High School -
Broadneck High School
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