Zoey Jones
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
TMX Intermodal
Portsmouth, VA
08.2022 - Current
- Utilized customer service software to manage interactions and track customer satisfaction.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Resolved problems, improved operations and provided exceptional service.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Tracked customer service cases and updated service software with customer information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Educated customers about billing, payment processing and support policies and procedures.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded proactively and positively to rapid change.
- Cross-trained and backed up other customer service team members.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Answered constant flow of customer calls with minimal wait times.
- Gained extensive knowledge in data entry, analysis and reporting.
Retail Worker
Plato's Closet
Chesapeake, VA
11.2020 - 04.2021
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Deep Creek High School
Chesapeake, VA06.2022
Skills
- Complaint resolution
- Data Entry
- Excel
- Problem-solving abilities
- Microsoft Outlook
- Clerical Support
- Appointment Scheduling
- Billing Adjustments and Refunds
- Paperwork Processing
- Scheduling
- Able to type 40 words per minute
Accomplishments
- Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Received missing money from 2020 - 2023 from customers. Researched every invoice and then billed accordingly, resulting in full reimbursement for the company.
Timeline
Customer Service Representative
TMX Intermodal
08.2022 - Current
Retail Worker
Plato's Closet
11.2020 - 04.2021
High School Diploma -
Deep Creek High School