Zoey Nease
Castle Rock
Summary
Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
2
2
years of professional experience
Work History
Manager on Duty
Papa Petes Pizza
07.2022 - Current
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
- Streamlined operations, optimizing resource allocation and prioritizing high-impact tasks.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Education
High School Diploma -
Castle Rock High School
Castle Rock, WA06.2024
Skills
- Staff Training and Development
- Policy Enforcement
- Sales and Marketing
- Customer service focus
- Staff Management
- Staff Discipline
- Training and mentoring
- Customer Service
Timeline
Manager on Duty
Papa Petes Pizza
07.2022 - Current
High School Diploma -
Castle Rock High School
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