Zoey Ramsey
Summary
Dynamic and reliable server with a history of providing exceptional customer service. Excelled in high-volume dining environments, adeptly managing multiple tables and upselling with proficiency. Cultivated lasting customer relationships and demonstrated a strong work ethic, alongside effective cash handling skills. Achieved significant sales increases through expert menu knowledge and guest engagement.
Overview
5
5
years of professional experience
Work History
Server
Hoss's Steak And Sea House
2023.04 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked in sections of 12 to 15 tables, with a seating capacity of 50 to 64 guest.
- Experienced in taking parties of up to 70 guests by myself.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Sandwich Artist
Subway
2019.08 - Current
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- No longer a regularly scheduled employee, I pick up shifts occasionally when needed.
Server
Cafe Del Sol
2022.08 - 2023.04
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Increased sales significantly by upselling higher-end products to customers.
Server
Sesame Burgers And Beer
2021.05 - 2021.08
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Education
High School Diploma -
Chambersburg Area Senior High School
Chambersburg, PA05.2021
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- High-volume dining
- Reliable and Responsible
- Food and Beverage Upselling
- Relationship Building
- Menu Memorization
Timeline
Server
Hoss's Steak And Sea House
2023.04 - Current
Server
Cafe Del Sol
2022.08 - 2023.04
Server
Sesame Burgers And Beer
2021.05 - 2021.08
Sandwich Artist
Subway
2019.08 - Current
High School Diploma -
Chambersburg Area Senior High School
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