Zoey Simpler
Dover,DE
Summary
Graduate from Polytech Highschool with a degree in Culinary Arts. I’ve taken serve-safe food courses and passed both, with serve-safe managers still active. I have experience in customer service and have personal experience with baking, as it’s one of my favorite hobbies. I’m very good with communication and very friendly with everyone I meet.
Overview
3
3
years of professional experience
Work History
Server
Olive Garden
Dover, DE
03.2024 - Current
- Stayed informed about daily specials, new menu items, promotions.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Checked food before serving it to customers.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Implemented feedback from customers to improve service quality and menu offerings.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Assisted in training new servers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Addressed complaints to kitchen staff and served replacement items.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Prepared drinks according to standard recipes.
- Greeted customers, answered questions and recommended specials to increase profits.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Crew Member
Chipotle
Camden, Delaware
04.2022 - 04.2024
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Tailored orders to address customer allergies and gluten concerns.
- Processed payments on cash register and counted back bills and change to patrons.
- Educated customers on menu items, product ingredients and nutritional values.
- Served food quickly for positive guest experiences.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Education
High School Diploma -
Polytech High School
Woodside07-2023
Skills
- Food safety
- Time management
- Inventory management
- Service quality
- Team collaboration
- Problem solving
- Conflict resolution
- Effective communication
- Positive and professional
- Customer service
- Food safety oversight
Timeline
Server
Olive Garden
03.2024 - Current
Crew Member
Chipotle
04.2022 - 04.2024
High School Diploma -
Polytech High School