Zoey Swanson
Parker,CO
Summary
Results-driven Restaurant Manager with a year of experience leading high-traffic establishments. Skilled in effectively managing large and diverse service teams. Proven ability to handle all aspects of operations, from back-office to dining room performance. Motivated and eager to tackle new challenges, with a strong work ethic and exceptional interpersonal skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Raising Canes
Parker, CO
01.2024 - Current
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Bird Specialist
Raising Canes
Colorado Springs, CO
07.2022 - 01.2024
- Complied with company service standards and adhered to inventory and cash control procedures.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Made meals in accordance with company standards and requirements.
- Checked temperatures for food items during cooking, holding and serving.
- Collaborated with team members to promote consistent workflows and deliver food orders on time.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
Education
High School Diploma -
Vista Ridge High School
Colorado Springs, CO12-2023
Associate of Science - Cell Biology And Anatomy
Pikes Peak Community College
Colorado Springs, COAssociate of Science - Cell Biology And Anatomy
Community College of Denver
Denver, COSkills
- Customer Engagement
- Conflict resolution techniques
- Customer service best practices
- Restaurant operations management
- Food Service Background
- Stable work history
- Supervisory skills
- Attention to Detail
- Team Player
- Hard Worker
Certification
- ServSafe Manager Certification
Timeline
Restaurant Manager
Raising Canes
01.2024 - Current
Bird Specialist
Raising Canes
07.2022 - 01.2024
High School Diploma -
Vista Ridge High School
Associate of Science - Cell Biology And Anatomy
Pikes Peak Community College
Associate of Science - Cell Biology And Anatomy
Community College of Denver
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