Zofia Osterman
Lithia
Summary
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Joto Japanese Steakhouse
04.2023 - 05.2025
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Assisted with training of new staff members.
Head Lifeguard / Swim Instructor
The Campo YMCA
07.2022 - 02.2025
- Identified potential hazards in the pool area and took corrective action when necessary.
- Ensured safety of patrons by monitoring pool activity and enforcing appropriate rules.
- Taught swimming techniques and safety education to new swimmers.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Education
No Degree - Communications
University of Central Florida
Orlando, FL05-2029
High School Diploma -
Newsome High School
05.2025
Skills
- Dedicated work ethic
- Guest Engagement
- Sales Techniques
- Exceptional customer service
Certification
- Red Cross certification
- Lifeguard certified
- Swim instructor certified
- CPR / AED / OXYGEN certified
- YMCA Lifeguard Certified
Timeline
Server
Joto Japanese Steakhouse
04.2023 - 05.2025
Head Lifeguard / Swim Instructor
The Campo YMCA
07.2022 - 02.2025
No Degree - Communications
University of Central Florida
High School Diploma -
Newsome High School
Availibity
Available to work Weekdays 9-11:30 am or 2 to close
Weekends any time on Friday or Saturday
Class: Mon/Wed from 12:30-1:30
Class: Tues/Thurs from 12-1:15
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