Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
23
23
years of professional experience
Work History
Secretary's Assistant
FGM Contractor
Houston, TX
01.2021 - Current
Answered phones, responding to general requests or escalating difficult and sensitive situations.
Facilitated office communication by receiving, opening and routing mail and distributing correspondence.
Directed clients and guests to correct departments, rooms and staff members.
Received and screened visitors and telephone calls for personnel and management staff.
Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
Assisted with routine projects by typing, calculating and coordinating documents or spreadsheets.
Produced and distributed memos, newsletters and other forms of communication.
Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Kept office equipment functional and supplies well-stocked to promote efficient operations.
Sorted and distributed incoming faxes, letters and emails for office distribution.
Package Handler
FedEx
Houston, TX
04.2022 - 08.2022
Scanned and sorted packages according to destinations and service type using handheld scanner.
Sorted packages to appropriate slide, line or belt for final distribution.
Assisted in loading delivery trucks with prepared packages.
Resolved conveyor system issues by clearing jams and blockages.
Loaded completed orders on pallets according to delivery numbers.
Examined and inspected containers, materials and products to meet packing specifications.
Packed boxes and stock using organizational guidelines.
Telemarketing Sales Representative
Mortgage Services
06.2000 - 11.2007
Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
Handled inbound telephone calls from interested customers.
Worked well with automatic computer dialing and proprietary software to manage daily call loads.
Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
Education
Bachelor of Technology - Computer Installation And Repair Technology
Conalep
Reynosa, Tamaulipas
05.1999
High School Diploma -
Jersey Village High School
Houston, TX
05.1995
Skills
Client Relations
Office Administration
Data Processing
Spreadsheet Development
Schedule Coordination
Database Entry
Billing and Invoicing
Customer Service
Event Coordination
Supply Inventory Control
Documentation and Recordkeeping
Timeline
Package Handler
FedEx
04.2022 - 08.2022
Secretary's Assistant
FGM Contractor
01.2021 - Current
Telemarketing Sales Representative
Mortgage Services
06.2000 - 11.2007
Bachelor of Technology - Computer Installation And Repair Technology
Health and Safety Officer /Executive Assistant at FGM SOLAR RENEWABLE S.R.L.Health and Safety Officer /Executive Assistant at FGM SOLAR RENEWABLE S.R.L.