Zohreh Khajavi
Falls Church,VA
Summary
Motivated and customer-focused assistant manager with strong leadership experience in retail and service environments. Proven ability to drive sales, build high-performing teams, and deliver exceptional customer experiences. Skilled in inventory management, merchandising, team scheduling, and staff development. Experienced with POS systems and workforce management tools. Passionate about leading by example, achieving KPIs, and supporting a welcoming, inclusive store culture.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Office Manager
5 Stars Home Health Care
08.2024 - Current
- Leading a team of 50+ employees, coordinating daily operations and delivering strong service standards
- Training and coaching new hires to meet compliance, productivity, and customer service goals
- Maintaining accurate schedules and records, optimizing staffing and shift coverage
- Collaborating with executive leadership to improve workflow and address performance issues
- Supporting operational reporting and internal communications across departments
Assistant Manager
Marie Service, Inc.
12.2023 - 08.2024
- Supervised front-line team members at a service-oriented logistics company, ensuring smooth operations and performance
- Managed inventory processes, food safety checks, and supply orders
- Coached team members on customer engagement, upselling, and maintaining store cleanliness
- Ensured smooth shift transitions and handled escalated customer service issues
Business Consultant
Al-Sobhani Trading Co.
03.2022 - 12.2023
- Advised small retail businesses on workflow improvements and customer engagement strategies
- Helped streamline order processes and vendor communication for regional retail clients
Education
MBA -
Tehran University
Tehran, Iran07.2022
Skills
Leadership & Team Management: Staff Supervision, Scheduling, Coaching, Onboarding
Retail Operations: Inventory Management, Store Cleanliness, Merchandising, Loss Prevention
Customer Engagement: Service Standards, Complaint Resolution, Sales Coaching
Technical: POS Systems, Microsoft Office, Workday, Basic Excel
Certification
- Business Coaching Program (2022)
- Payroll Basics for Employers
- CPR & AED
- HR Prep
Languages
Arabic
English
Persian
Timeline
Office Manager
5 Stars Home Health Care
08.2024 - Current
Assistant Manager
Marie Service, Inc.
12.2023 - 08.2024
Business Consultant
Al-Sobhani Trading Co.
03.2022 - 12.2023
MBA -
Tehran University
Similar Profiles
Oumar OumarOumar Oumar
Billing Specialist at Precious Care At Home Services, Inc.Billing Specialist at Precious Care At Home Services, Inc.
Roseguerlande CademyRoseguerlande Cademy
Personal Assistant at Five Stars Home Health AidePersonal Assistant at Five Stars Home Health Aide
Molly JonesMolly Jones
Assistant Coach at 5 Stars Volleyball ClubAssistant Coach at 5 Stars Volleyball Club