Zoie Brumley
Climax Springs,Missouri
Summary
High-energy Customer Service management professional offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success. Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Assistant General Manager
Lazy Dayz Resort
07.2018 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Drug Test Administrator
4m Health Labs
12.2016 - 05.2018
- Read and interpreted documents such as safety rules, operating and maintenance instructions and procedure manuals.
- Used sample prep equipment to prepare for drug tests.
- Prepared test samples and obtained and recorded test data in accordance with standards.
- Documented and verified patient information using laboratory information system.
- Summarized test results and activities for management via verbal updates or written reports.
Stock Manager
Rue 21
08.2014 - 12.2016
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Set up displays of merchandise to market new products to customers.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Censor-tagged merchandise to help deter theft and maximize sales of merchandise.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Created and enforced detailed organization processes to increase quality and service standards.
Education
Certificate - Medical Billing And Coding
Penn Foster Career School
Scranton, PA08.2018
High School Diploma -
Penn Foster Career School
Scranton, PA12.2014
Skills
- Supplier Monitoring
- Business Operations Knowledge
- Google Drive
- Budgeting and Cost Control
- Advanced MS Office Suite Knowledge
- Technical Support
- Proficient Customer Service
Timeline
Assistant General Manager
Lazy Dayz Resort
07.2018 - Current
Drug Test Administrator
4m Health Labs
12.2016 - 05.2018
Stock Manager
Rue 21
08.2014 - 12.2016
Certificate - Medical Billing And Coding
Penn Foster Career School
High School Diploma -
Penn Foster Career School
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