Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Zoie Herring

Callahan,FL

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences, while providing safety and comfort.

Overview

3
3
years of professional experience

Work History

Customer Service Associate

Frontier Airlines
09.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Server

BJ's Restaurant & Brewhouse
04.2022 - 10.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Pharmacy Technician

Walgreens
11.2020 - 03.2021
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.

Education

Licensed - Master Aesthetician

Aveda Institute - Jacksonville Fl
Jacksonville, FL
12.2022

High School Diploma -

First Coast High School
Jacksonville, FL
07.2020

Skills

  • Customer Service and Assistance
  • Preparation of Demonstrations
  • Account Management
  • Customer Relationship Management

Languages

English
Native or Bilingual
Spanish
Elementary

Timeline

Customer Service Associate

Frontier Airlines
09.2023 - Current

Server

BJ's Restaurant & Brewhouse
04.2022 - 10.2023

Pharmacy Technician

Walgreens
11.2020 - 03.2021

Licensed - Master Aesthetician

Aveda Institute - Jacksonville Fl

High School Diploma -

First Coast High School

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Zoie Herring