Zoie Lingerfelt
Summary
Dynamic professional with a proven track record in customer service management and employee training, notably at B&B Food Store. Excelled in roles requiring adaptability and dependability, achieving significant improvements in customer satisfaction and operational efficiency. Skilled in deescalating situations and fostering community trust, demonstrating exceptional multi-tasking and interpersonal abilities.
Overview
5
5
years of professional experience
Work History
Head Cashier
B&B Food Store
10.2023 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Deputy Sheriff, Road Patrol
Burke County Sheriff's Office
11.2021 - Current
- Established positive rapport with community members through friendly interactions and prompt attention to concerns, fostering trust between the department and the public.
- Managed time efficiently while on duty, prioritizing tasks and remaining flexible in response to changing circumstances as they arose.
- Deescalated potentially volatile situations using crisis intervention techniques, resulting in peaceful resolutions without resorting to force whenever possible.
Dog Bather
North Paw
10.2019 - 06.2020
- Safely handled various breeds of dogs, ensuring their comfort throughout the bathing process.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Successfully calmed anxious pets during the bathing process using proven soothing techniques.
- Implemented proper sanitization procedures to maintain a clean and healthy environment for both pets and staff members.
Education
No Degree - Basic Law Enforcement Training
Catawba Valley Community College
Hickory, NC12.2021
High School Diploma -
Saint Stephens High School
Hickory, NC06.2019
Skills
- Customer Service
- Employee Training
- Customer Service Management
- Customer Relations
- Multi-tasking skill
- Adaptability and Dependability
Timeline
Head Cashier
B&B Food Store
10.2023 - Current
Deputy Sheriff, Road Patrol
Burke County Sheriff's Office
11.2021 - Current
Dog Bather
North Paw
10.2019 - 06.2020
No Degree - Basic Law Enforcement Training
Catawba Valley Community College
High School Diploma -
Saint Stephens High School
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