Zoie Luna
Hartland,MN
Summary
Dynamic professional with a proven track record at Dinahs Style, excelling in organization and communication. Skilled in streamlining operations and enhancing customer satisfaction through effective problem-solving. Adept at managing appointments and maintaining accurate records, ensuring a welcoming environment while promoting efficiency in front desk operations. Friendly and organized with excellent interpersonal skills and positive, upbeat approach. Familiar with office software and administrative tasks, including scheduling and communication. Committed to providing welcoming environment and ensuring smooth daily operations.
Overview
3
3
years of professional experience
Work History
Receptionist
Dinahs Style
Albert Lea, MN
02.2025 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Shift Lead Supervisor
Scooters Coffee Shop
Albert Lea, MN
08.2022 - 09.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Promoted a positive work environment through open communication and effective conflict resolution strategies.
- Conducted regular inventory checks, maintaining optimal stock levels to meet customer demand without excess waste or surplus.
- Trained and mentored new employees, ensuring a smooth onboarding process and seamless integration into the team.
- Managed daily cash transactions accurately, reducing discrepancies in financial reports while adhering to strict security protocols.
Education
Albert Lea High School
Albert Lea, MN05.2024
Cosmetology
Riverland Community College
Austin, MN01.2025
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Scheduling appointments
- Greeting and seating clients
- Mail handling
- Tech-Savvy
Accomplishments
My senior year of high school I accomplished a GPA of 3.5 or higher and was able to start the Postsecondary Education Options (PSEO) program. I enrolled in cosmetology school as a full time college student and online student for completing my high school requirements.
Languages
English
Full Professional
Timeline
Receptionist
Dinahs Style
02.2025 - Current
Shift Lead Supervisor
Scooters Coffee Shop
08.2022 - 09.2023
Albert Lea High School
Cosmetology
Riverland Community College