Zoie Peart
New York,NY
Summary
As a Shift Leader at Melt Shop, I spearheaded team training and streamlined operations, enhancing customer satisfaction significantly. My expertise in cash handling and commitment to professionalism, coupled with a positive attitude, ensured a seamless, efficient workplace. I excel in organizational skills, fostering a reliable and cohesive team environment.
Overview
2
2
years of professional experience
Work History
Shift Leader
Melt Shop
11.2022 - 08.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Education
Bachelor of Arts - Criminal Justice
Hartwick College
Oneonta, NY05.2028
High School Diploma -
Metropolitian Soundview High School
The Bronx, NY06.2024
Skills
- Team Leadership
- Cash Handling
- Positive Attitude
- Professionalism
- Reliability
- Organizational Skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Shift Leader
Melt Shop
11.2022 - 08.2024
Bachelor of Arts - Criminal Justice
Hartwick College
High School Diploma -
Metropolitian Soundview High School
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