Zoie Serwa
Monroe,MI
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
DTE Energy
04.2022 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Supervisor
Olgas Kitchen
Monroe, MI
06.2018 - 04.2022
- Set specific goals for projects to measure progress and evaluate end results.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Implemented new operational procedures, increasing efficiency.
- Oversaw quality control to identify inconsistencies and malfunctions.
Bank Teller
Monroe Community Credit Union
Monroe, MI
08.2020 - 06.2021
- Delivered exceptional service to customers in person or over telephone.
- Reconciled cash and checks against computer records at end of shift.
- Prepared reports on transaction activity for management review.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
Education
Bachelors in Marketing - Marketing
Eastern Michigan University
Ypsilanti08-2024
Associates of Business Management -
Monroe County Community College
Monroe01-2022
Associate of Applied Science -
Monroe County Community College
Monroe01-2021
Skills
- Complaint resolution
- Account updating
- Scheduling
- Multitasking and organization
- Administrative support
- Creative problem solving
- Microsoft office expertise
- Data collection
Timeline
Customer Service Representative
DTE Energy
04.2022 - Current
Bank Teller
Monroe Community Credit Union
08.2020 - 06.2021
Supervisor
Olgas Kitchen
06.2018 - 04.2022
Bachelors in Marketing - Marketing
Eastern Michigan University
Associates of Business Management -
Monroe County Community College
Associate of Applied Science -
Monroe County Community College
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