Summary
Overview
Work History
Education
Skills
Certification
Timeline
Server

Zoie Walton

Houston,TX

Summary

Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences. I am skilled at anticipating customer needs, addressing complaints, and resolving issues in a timely manner. I have achieved significant sales increases through effective upselling and relationship-building. I maintain a positive attitude and stay focused, even in stressful and high-volume environments.

Overview

4
4
years of professional experience
2
2
Certification

Work History

Server

Andy's Bar And Grill
12.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Served food and beverages promptly with focused attention to customer needs.

Bartender Shift Manager

Dog Haus Biergarten
02.2023 - 11.2024
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
  • Trained multiple new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Front of House Manager

Philipose's Kitchen and Bar
10.2020 - 09.2023
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Resolved guests complaints while maintaining positive customer environment.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.

Server

Umami Grill and Sushi
09.2020 - 11.2020
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Education

High School Diploma -

Porter Highschool
22625 Sandy Ln, Porter, TX 77365
04-2020

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Cleanliness standards
  • Team collaboration
  • Inventory management

Certification

  • ServSafe Alcohol Certification - National Restaurant Association.
  • Food Handler Certificate (FHC) - American National Standards Institute (ANSI).

Timeline

Server

Andy's Bar And Grill
12.2024 - Current

Bartender Shift Manager

Dog Haus Biergarten
02.2023 - 11.2024

Front of House Manager

Philipose's Kitchen and Bar
10.2020 - 09.2023

Server

Umami Grill and Sushi
09.2020 - 11.2020

High School Diploma -

Porter Highschool

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Zoie Walton