Zoila Acevedo
San Antonio,TX
Summary
Dynamic Lead Barista at Marriott Hotel with a proven track record in delivering exceptional customer service and maintaining cleanliness standards. Skilled in espresso preparation and team management, I excel in creating a welcoming atmosphere while fostering strong customer relationships. Recognized for adaptability and problem-solving in a fast-paced environment.
Overview
20
20
years of professional experience
Work History
Lead Barista
Marriott Hotel
01.2005 - Current
- Oversaw day-to-day activities, maintaining top-notch customer service standards.
- Ensured cleanliness and maintenance of the lobby to provide a welcoming environment for customers.
- Cultivated strong relationships with customers to enhance their overall experience.
- Demonstrated a strong work ethic by consistently delivering high-quality service in a fast-paced environment.
- Ensured timely arrival to maintain smooth operations and uphold team morale.
Education
High School Diploma -
Catholic School For Girls
San Antonio, TXSkills
- Cleanliness standards
- Order taking
- Adaptability to change
- Supply ordering
- Espresso preparation
- Menu memorization
- Inventory management
- Food service
- Conflict handling
- Team management
- Guest service
- Barista training
- Cross-selling strategies
- Beverage preparation
- Health code compliance
- Latte artistry
- Cash handling
- Time management
- Problem-solving
- Decision-making
- Attention to detail
- Safe food handling practices
- Team player
- Friendly and outgoing
- Clear communication
- Multitasking and organization
- Exceptional customer service
- Active listener
- Verbal and written communication
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Lead Barista
Marriott Hotel
01.2005 - Current
High School Diploma -
Catholic School For Girls
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