Zoila Artiga
Irving
Summary
Leasing Agent with experience improving tenant intake and property operations through thorough credit screening and responsive maintenance coordination. Reduced vacancy time by booking targeted showings and ensured on-schedule move-ins with accurate lease preparation. Seeks roles that expand property management responsibilities and enhance resident satisfaction.
Overview
13
13
years of professional experience
Work History
Leasing Agent
Fairmont Management
Irving
08.2024 - Current
- Conducted credit and rental history checks using resman, denying high-risk applicants to reduce delinquency.
- Handled tenant maintenance requests in property management portal, decreasing average repair turnaround time.
- Managed apartment showings with targeted social media posts, booking tours that filled vacancies faster.
- Prepared and executed lease agreements, completing move-ins on schedule.
Cook/Prep Cook
Popeye's Restaurants
Dallas/Fort Worth International Airport
09.2020 - 06.2024
- Maintained a positive attitude.
- Worked in a high pressure environment.
- Cooked menu items to recipe specs using fryer and griddle, maintaining consistent portion and quality.
- Prepped station proteins and sauces each morning to meet peak-service demand and reduce ticket delays.
- Coordinated with front-of-house staff during rushes to prioritize orders and improve ticket accuracy.
Cashier and Customer Service
qdoba
Dallas-Fort Worth
03.2013 - 08.2020
- Delivered high-quality customer service by addressing inquiries and resolving issues effectively.
- Resolved customer complaints on orders promptly, replacing meals or issuing refunds to uphold customer satisfaction.
- Processed cash and card transactions at register, balanced drawer daily with zero discrepancies.
- Trained five new front-of-house staff on register procedures and guest interaction standards, enhancing team efficiency and customer experience.
- Prepared and restocked service line ingredients per food-safety guidelines, ensuring uninterrupted service during lunch rush.
Education
High school diploma -
Jack E. Singley Academy
Leasing and fair housing -
ServSafe -
Skills
- Lease preparation
- Tenant screening
- Marketing and leasing strategies
- Fair Housing regulations
- Property Maintenance
- Customer service
- Management
- Leadership
- Adaptability
- Microsoft Excel
- Microsoft Outlook
- Computer skills
- Bilingual
- English
- Application processing
- Great communication skills
Timeline
Leasing Agent
Fairmont Management
08.2024 - Current
Cook/Prep Cook
Popeye's Restaurants
09.2020 - 06.2024
Cashier and Customer Service
qdoba
03.2013 - 08.2020
High school diploma -
Jack E. Singley Academy