Summary
Overview
Work History
Education
Skills
Timeline
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Zoila De Leon

The Bronx,NY

Summary

Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude. Consistently recognized for "service with a smile" mentality. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

Overview

13
13
years of professional experience

Work History

Teller Associate

Chase Bank
01.2021 - 01.2022
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
  • Educated customers on use of banking website and mobile apps.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Processed customer transactions promptly, minimizing wait times.
  • Handled various accounting transactions.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Supervisor

24 Hour Fitness
02.2018 - 06.2021
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Interviewed, hired and trained new employees for production positions.

Sales Associate

Bally Total Fitness
02.2009 - 07.2010
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Used POS system to process sales

Education

Associate of Arts -

Hostos Community College of The City University of New York
The Bronx, NY

High School Diploma -

Marie Curie High School
Bronx, NY

Skills

  • Currency and Coin Counters
  • Business Development
  • Teller Auditing
  • Change Orders
  • Spanish Speaking
  • Sales Expertise

Timeline

Teller Associate

Chase Bank
01.2021 - 01.2022

Supervisor

24 Hour Fitness
02.2018 - 06.2021

Sales Associate

Bally Total Fitness
02.2009 - 07.2010

Associate of Arts -

Hostos Community College of The City University of New York

High School Diploma -

Marie Curie High School

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Zoila De Leon