Zoila Sanchez Gonzalez
Fresno,CA
Summary
Organized Office Clerk with background in managing administrative tasks, such as handling correspondence, filing records and scheduling appointments. Known for demonstrating strong communication skills, multitasking abilities and problem-solving capabilities. Brought significant improvements to office efficiency and workflow management in previous roles. Polite and attentive professional offering excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing activities. Employee recognized for high productivity and efficient task completion. Specialize in database management, document preparation, and schedule coordination. Excel in time management, problem-solving, and communication, ensuring smooth office operations and support to team members. Industrious administrative team member with proven organizational, time management, and multitasking abilities in settings. Consistently seeks ways to increase office efficiency and boost team productivity with exceptional clerical support. Skillfully manages records and financial processes. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Office Clerk
Campesinos FLC
06.2024 - Current
- Input employee work time, and process payroll for over 20 crews.
- Deliver helpful and kind customer service to guests, maintaining composure in stressful situations, to maximize customer satisfaction.
- Support office clerical functions using word processing and other software, email, and Excel programs.
- Strictly adhered to the confidentiality protocol regarding client information and documents.
- Keep office records organized, and supplies well-stocked for optimal team performance.
- Provide administrative support, such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
- Process incoming and outgoing mail daily, distribute incoming mail, and disperse it to the appropriate departments and personnel.
- Create and complete invoices for all work labor done.
- Make daily bank deposits.
- Complete workers' comp, disability, and EDD employee paperwork.
- Process employee applications, and enter new employees into the system.
- Create files for new employees, and file all employee-related documents.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Maintained great communication and teamwork with coworkers to maintain a great, more efficient work environment.
Project Technician
Self Help Enterprises
06.2021 - 06.2022
- Coordinated resources and personnel across multiple departments within the organization.
- Created detailed reports on project progress, outcomes, and recommendations.
- Documented procedures associated with specific tasks involved in assigned projects.
- Monitored budgets, tracked expenses, and prepared financial reports related to projects.
- Processed applications for families in need of any type of assistance during COVID.
- Performed data analysis to evaluate progress toward goals.
- Processed applications for consumers, made appointments and completed all necessary documents to approve funds.
- Outreach to consumers created flyers, which went to cities to do outreach for families in need.
- Met with consumers and assessed their needs for assistance.
- Created detailed reports on project progress, outcomes and recommendations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Answered incoming calls from potential consumers. Directed calls to the right department, and responded to all emails in a timely manner.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Office Assistant Lead
Kings County Human Services
05.2019 - 06.2021
- Served as a primary point of contact for visitors, greeted guests upon arrival, and directed them appropriately.
- Updated databases with relevant information, and created spreadsheets for tracking purposes.
- Managed filing systems, maintained documents, retrieved information when requested, and prepared reports as needed.
- Assisted in the coordination of office activities and operations to secure efficiency and compliance with company policies.
- Coordinated mailings by sorting through incoming mail, responding to requests, or forwarding correspondence to appropriate personnel.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Maintained confidentiality of sensitive information and documents.
- Typed, formatted, and edited correspondence and other documents using Excel and Word programs.
- Coordinated travel arrangements for office personnel, including flight and hotel bookings.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Prepared meeting agendas, attended meetings and recorded and transcribed minutes.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Facilitated internal communication by distributing memos and announcements.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Behavioral Health
Kings County Human Services
03.2017 - 05.2019
- Provided administrative support to multiple departments as needed. .
- First point of contact when a potential consumer walked in for appointments.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Answered phone calls and directed them to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times
- I greeted visitors, determined their needs, and directed them to the appropriate personnel.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel
- Coordinated travel arrangements for staff, including flight and hotel bookings
- Maintained confidentiality of sensitive information and documents
- Delivered messages and ran errands.
- Scheduled meetings and coordinated materials to be distributed to attendees.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Attended trainings relevant to the field of behavioral health services.
- Assisted in the coordination of services between multiple agencies serving clients with behavioral health needs.
- Attended professional conferences and seminars related to Behavioral Health topics in order to stay up-to-date on best practices and new developments in the field.
- Ensured that all HIPAA regulations are being followed throughout the facility in order to protect patient privacy rights.
- Organized and scheduled meetings and appointments for management.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Great customer service, great teamwork, and great communication skills.
Office Clerk
MJ Management
10.2012 - 03.2017
- Completed and mailed contracts, invoices or checks
- Monitored office supply stock levels and placed timely orders for replenishment
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel
- Delivered messages and ran errands
- Reviewed files, records and other documents to obtain information or respond to requests
- Developed organizational filing systems for confidential employee records and reports
- Prepared invoices for customers based on their orders and payment terms
- Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents
- Processed incoming and outgoing mail daily
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction
- Processed accounts payable and accounts receivable updates to maintain current financial records
- Processed payroll for all employees, distributed payroll checks
Education
Diploma -
Avenal High School Buccaneers
06.2005
Skills
- Accounting
- Budgeting
- Recordkeeping
- Excellent customer service
- Effective time management
- Bilingual English/Spanish
- Complex problem solving
- Dependable & Responsible
- Excellent communication
- Team collaboration
- Office management
- Payroll and accounts payable and receivable
- Office supply management
- Database entry
- Event planning
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Office Clerk
Campesinos FLC
06.2024 - Current
Project Technician
Self Help Enterprises
06.2021 - 06.2022
Office Assistant Lead
Kings County Human Services
05.2019 - 06.2021
Behavioral Health
Kings County Human Services
03.2017 - 05.2019
Office Clerk
MJ Management
10.2012 - 03.2017
Diploma -
Avenal High School Buccaneers