Zoilo Melendez
Milwaukee,WI
Summary
Results-driven professional with a strong work ethic and adaptability, excelling in customer service roles. Proven ability to master new skills quickly while managing multiple tasks effectively. Exceptional interpersonal skills enhance collaboration and client satisfaction. Eager to embrace new challenges and contribute positively to team success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Crew Trainer
McDonald's Restaurant
Milwaukee, WI
06.2022 - Current
- Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
- Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Identified areas of improvement within the team by implementing regular assessments and evaluations.
- Assisted management in developing strategies to improve customer service standards.
- Provided ongoing coaching and mentoring to crew members to increase productivity levels.
Customer Service Cashier
McDonald's Restaurant
Milwaukee, WI
09.2021 - Current
- Greeted patrons with a welcoming demeanor.
- Operated cash registers to process payments for goods and services.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Complied with all health and safety regulations while performing job duties.
Education
Some College (No Degree) - Music
Milwaukee Area Technical College
Milwaukee, WISkills
- Bilingual
- Team Management
- Problem-Solving
- Communication
- Time Management
- Multitasking
- Good Telephone Etiquette
- Leadership
- Active Listening
- Flexible and Adaptable
- Analytical and Critical Thinking
- Self-Directed
- A sponge when being taught something
- Great with hands,
- Handy man
Affiliations
- I love playing basketball
- I love listening to music
- Learning new things
- Volunteering
- looking for apprenticeships
Accomplishments
- Employee of the month
- nicest person in school award
Certification
none yet
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Crew Trainer
McDonald's Restaurant
06.2022 - Current
Customer Service Cashier
McDonald's Restaurant
09.2021 - Current
Some College (No Degree) - Music
Milwaukee Area Technical College