Overview
Work History
Skills
Education
Timeline
Generic

Zol Singleton

Aubrey,TX

Overview

8
8
years of professional experience

Work History

Policy Management Specialist

AAA Texas
02.2024 - Current
  • Identify potential risks associated with current policies and provided solutions to mitigate those risks effectively.
  • Act as a subject matter expert on policy matters within the organization, offering guidance and support to colleagues when needed.
  • Conduct regular reviews of existing policies to identify areas for improvement or necessary updates based on industry trends and changes in legislation.
  • Verify client information by analyzing existing evidence on file.

Claims Adjuster

State Farm
07.2021 - 12.2023
  • Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
  • Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
  • Evaluated coverage accurately by interpreting complex insurance policies and applying them to specific claim scenarios.
  • Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
  • Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.

Delivery Associate

RG Solutions
03.2020 - 06.2022
  • Delivered packages to customer doorsteps and business offices.
  • Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
  • Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
  • Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.

Appointment Setter

Blue Raven Solar
02.2020 - 03.2020
  • Set appointments with salespeople and potential customers.
  • Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointments.
  • Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.

Sales Associate

Rainforest Cafe
07.2019 - 02.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Stocker

Walmart
03.2017 - 03.2019
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Maintained effective team member communication.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.

Skills

  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Critical thinking
  • Reliability
  • Organizational skills
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication

Education

03/2025 Bachelors of General Studies: Education

               East Texas A&M University


06/2013 Frisco Wakeland High School Diploma

Timeline

Policy Management Specialist

AAA Texas
02.2024 - Current

Claims Adjuster

State Farm
07.2021 - 12.2023

Delivery Associate

RG Solutions
03.2020 - 06.2022

Appointment Setter

Blue Raven Solar
02.2020 - 03.2020

Sales Associate

Rainforest Cafe
07.2019 - 02.2020

Stocker

Walmart
03.2017 - 03.2019

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Zol Singleton