Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Brianna Northern

Grand Prairie,TX

Summary

Positive and adaptable individual with keen ability to understand and interpret complex policy frameworks. Possesses strong analytical and research skills, paired with understanding of regulatory and compliance requirements. Capable of driving impactful policy management outcomes to support organizational goals.

Overview

9
9
years of professional experience

Work History

Policy Management Specialist

AAA
07.2022 - Current
  • Posted payments to accounts and maintained records.
  • Calculated adjustments, premiums and refunds.
  • Modified, updated and processed existing policies.
  • Collected premiums and issued accurate receipts.
  • Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
  • Verified client information by analyzing existing evidence on file.
  • Checked documentation for accuracy and validity on updated systems.
  • Manage approximately 40+ incoming calls and emails a day from members.

Customer Service Agent

Santander Consumer USA
09.2018 - 07.2022
  • Service auto loans and leases
  • Assist customers with their inquiries, find solutions to their problems
  • Process request throughout departments
  • Conduct research
  • Assist internal and external customers
  • Ensure that consumers know the policies and procedures within the company
  • Specialized Services Project
  • Worked deceased accounts
  • Assisted customers with cease and desist account
  • Verify bankruptcy filings for Chapter 7 and 13
  • Reviewed docket reports
  • Process request
  • Ensure customer was in compliance of bankruptcy regulations and policies

Sales Associate

Forever 21
05.2018 - 09.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Cashier / Cook

Jambos Bbq Shack
03.2018 - 06.2018
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.

Money Service Cashier/ Customer Service

Wal Mart
02.2017 - 01.2018
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Managed high-volume checkout lines calmly and professionally during peak hours, ensuring timely service for all customers.
  • Balanced multiple payment methods accurately, including cash, credit cards, gift cards, coupons, and vouchers.
  • Recorded amounts received and prepared cash reports of daily transactions to verify against cash-on-hand.
  • Improved customer satisfaction by providing efficient and accurate cash transactions.
  • Efficiently communicated any discrepancies or inconsistencies found within pricing systems to management staff for prompt resolution.
  • Enhanced store productivity by maintaining a clean and organized cashier area.
  • Handled customer inquiries, resolving issues promptly for increased satisfaction.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Performed cash, card, and check transactions to complete customer purchases.

Receptionist

Renaissance Park Multi Care Center
04.2016 - 08.2016
  • Patient Intake
  • Facility Tours
  • Patient Outreach
  • Invoicing
  • Assist Payroll
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Crew Member

Dairy Queen
06.2015 - 02.2016
  • Drive thru
  • Assist Manager (leader)
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Improved customer satisfaction by providing friendly and efficient service at register.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Contributed to increased sales by upselling menu items and promoting special offers.

Education

Some College (No Degree) -

Texas A&M University
College Station, TX

Diploma -

Paul Laurence Dunbar High School
Fort Worth, TX
06.2016

Skills

  • Written and Verbal Communication
  • Customer Service
  • Adaptability
  • Ability to work under pressure
  • Quick Learner
  • Flexible
  • Computer & Internet skills
  • Organized
  • Multi-tasking
  • Leadership Skills
  • Problem-solving
  • Time management
  • Active listening

Volunteer Experience

  • Care for Infants, Toddlers and Youth
  • Help the Homeless
  • Community Activities
  • Missions and Shelters
  • School Tutor
  • Nursing Homes, Assisted Living
  • Meals on Wheels
  • Mission Arlington

Timeline

Policy Management Specialist

AAA
07.2022 - Current

Customer Service Agent

Santander Consumer USA
09.2018 - 07.2022

Sales Associate

Forever 21
05.2018 - 09.2018

Cashier / Cook

Jambos Bbq Shack
03.2018 - 06.2018

Money Service Cashier/ Customer Service

Wal Mart
02.2017 - 01.2018

Receptionist

Renaissance Park Multi Care Center
04.2016 - 08.2016

Crew Member

Dairy Queen
06.2015 - 02.2016

Some College (No Degree) -

Texas A&M University

Diploma -

Paul Laurence Dunbar High School

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Brianna Northern