Zol Singleton
Aubrey,TX(Relocating To DFW Area))
Summary
Enthusiastic and dedicated aspiring teacher with a strong passion for fostering academic growth and creating inclusive, engaging classroom environments. Skilled in lesson planning, differentiated instruction, and classroom management. Committed to supporting diverse learning needs and building positive relationships with students, families and other colleagues. Ready to bring energy, creativity, and a student centered approach to any classroom setting whether it be elementary, middle school, or high school.
Overview
9
9
years of professional experience
Work History
Policy Management Specialist
AAA Texas
Coppell, TX
02.2024 - Current
- Identify potential risks associated with current policies and provided solutions to mitigate those risks effectively.
- Act as a subject matter expert on policy matters within the organization, offering guidance and support to colleagues when needed.
- Conduct regular reviews of existing policies to identify areas for improvement or necessary updates based on industry trends and changes in legislation.
- Verify client information by analyzing existing evidence on file.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
Claims Adjuster
State Farm
Richardson, TX
07.2022 - 12.2023
- Evaluated coverage accurately by interpreting complex insurance policies and applying them to specific claim scenarios.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
Delivery Associate
RG Solutions
Grand Prairie, TX
03.2020 - 06.2022
- Delivered packages to customer doorsteps and business offices.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
Appointment Setter
Blue Raven Solar
Garland, TX
02.2020 - 03.2020
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointments.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
Sales Associate
Rainforest Cafe
Grapevine, TX
07.2019 - 02.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Stocker
Walmart
Commerce, TX
03.2017 - 03.2019
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
Education
Texas Teacher Certification - Special Education
iteach
Dallas, TX, US12-2025
Bachelors of General Studies - Education
East Texas A&M University
US05-2025
High School Diploma - undefined
Frisco Wakeland High School
US06-2013
Skills
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Critical thinking
- Reliability
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
Timeline
Policy Management Specialist
AAA Texas
02.2024 - Current
Claims Adjuster
State Farm
07.2022 - 12.2023
Delivery Associate
RG Solutions
03.2020 - 06.2022
Appointment Setter
Blue Raven Solar
02.2020 - 03.2020
Sales Associate
Rainforest Cafe
07.2019 - 02.2020
Stocker
Walmart
03.2017 - 03.2019
Bachelors of General Studies - Education
East Texas A&M University
High School Diploma - undefined
Frisco Wakeland High School
Texas Teacher Certification - Special Education
iteach
Accolades
2013 All District Basketball Honors at Frisco Wakeland High School
2013 All District Football Honorable Mention at Frisco Wakeland High School
College Football at Kansas Wesleyan University 2013-2016