Zola Ramsey
Retail Sales Manager
Saint Albans,NY
Summary
Accomplished and meticulous Sales Manager with over 4+ years of experience driving business growth and creating a positive work environment. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
4
4
years of professional experience
Work History
Jewelry Selling Captain and Clerical
Macy’s
Massapequa Park, NY
07.2021 - 04.2022
- Greeted customers, helped locate merchandise and suggested suitable options.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Informed customers about upcoming promotions through MyClient services.
- Host trunk shows for popular jewelry manufacturers Effy, LeVian and Lali.
- Effectively located merchandise across various stores to address customer needs.
- Upsold warranties and purchase add -ons to customers to drive sales revenue and sales goals.
- Fine jewelry and fine watch repairs processing, trade ups, damages and RTV’s.
Sales Manager
Macy's
Garden City, NY
03.2019 - 06.2020
- Promoted to Juniors Sales Manager.
- Responsible for $ 4M in annual business.
- Managing 8 direct reports for Juniors department, responsible for training, developing and counseling these individuals.
- Other areas of responsibility includes cosmetics, fragrance, handbags and accessories which accounted $10M of total store volume.
- Responsible for total execution of department including associate metrics, markdowns, shipment and visual presentation.
- Analyzed Juniors business weekly and adjust plans and strategies in order to maximize sales.
- Develop daily sales plan to manage workload and execute Store Manager priorities.
- Ensuring that coverage is adequate to best serve customer's needs and workload.
- Supervised sales team of 85+ people, stepping in to support employees and deliver smooth sales processes for clients.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Sales Manager
Macy's
Garden City, NY
10.2019 - 01.2020
- Areas of responsibility included, home, coats, bridal and store first pop-up/ trim shop which accounted for $10M in annual sales.
- Direct and supervise 20+ associates engaged in sales, inventor- taking, reconciling cash receipts, or in performing services for customers.
- Utilize sales reports to track and analyze home business and determine weekly objectives with Store Manager.
- Maintain business awareness, and drive sales in order to achieve and exceed goals.
- Performed all managerial responsibilities including maintaining good customer relations and resolving associate issues.
Macy’s CLDE Program
Macy's
Garden City, NY
03.2019 - 06.2019
- Colleague Leadership Development Experience Program graduate.
- Sales Manager mentor shadow experiencing nuances of area of business and understanding various selling style, operations, systems and processes of that area.
- Interviewed MTM, Ops Manager, ASM and VPSM about their career path and goals.
- Improved success of program by making proactive adjustments to operations.
Mens MyShop Captain
Macy's
Garden City, NY
08.2018 - 03.2019
- Promoted to Mens My Shop Captain.
- Serve as proactive mentor, teacher and problem solver for sales team.
- Maintain constant presence on sales floor to address customer needs.
- Approach browsing customers and initiate conversations to determine buying preferences.
- Directly supervised 5o+ sales and support associates
- Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from products and services protecting company reputation and loyal My Client base.
Sales Associate
Macy's
Garden City, NY
04.2018 - 08.2018
- Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
- Maintained fitting room, sort rods and returning items to selling floor.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise, aligning with individual needs, requirements and specification.
- Educated customers on promotions to enhance sales.
- Top loyalty performer.
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
Seasonal Overnight Recovery
Macy's
Elmhurst, NY
10.2017 - 01.2018
- Recovered merchandise from fitting rooms to maintain organization and ensuring store is in pristine condition before store opening.
- Sort rods and return merchandise to selling floor.
- Recover returns from cash registers.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
- Moved and lifted heavy loads of merchandise using rolling rods.
Seassonal Sales Associate
Macy's
Valley Stream, NY
11.2016 - 04.2017
- Proactively sought out customers to assist on sales floor.
- Recommend appropriate items and direct or lead customers to selections.
- Ensuring optimal service to customers by inquiring about experience and suggesting additional merchandise options.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Education
Associate of Science - Chemical Engineering
University Of Trinidad And Tobago
CouvaPre University Program - Science
University Of Trinidad And Tobago
CouvaCertificate - Instumentation
University Of The West Indes
St AugustineDiploma - Electrical, Electronics Engineering Technologies
Trinizuela College
San FernandoSkills
- Creating sales strategies
- Analytical problem solver
- Employee Training
- Selling and Merchandising expertise
- Business Development and Planning
- Coaching and mentoring
- Relationship Building
- Customer Orders
- Goals And Performance
- Order Management
Awards
Pre- University Programme - Most Oustanding Student
Timeline
Jewelry Selling Captain and Clerical
Macy’s
07.2021 - 04.2022
Sales Manager
Macy's
10.2019 - 01.2020
Sales Manager
Macy's
03.2019 - 06.2020
Macy’s CLDE Program
Macy's
03.2019 - 06.2019
Mens MyShop Captain
Macy's
08.2018 - 03.2019
Sales Associate
Macy's
04.2018 - 08.2018
Seasonal Overnight Recovery
Macy's
10.2017 - 01.2018
Seassonal Sales Associate
Macy's
11.2016 - 04.2017
Associate of Science - Chemical Engineering
University Of Trinidad And Tobago
Pre University Program - Science
University Of Trinidad And Tobago
Certificate - Instumentation
University Of The West Indes
Diploma - Electrical, Electronics Engineering Technologies
Trinizuela College
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