Zola Ramsey
Queens
Summary
Results-oriented Retail Leader experienced in driving sales growth and enhancing customer satisfaction through effective team collaboration and strategic decision-making. Achieved operational efficiency by optimizing inventory management and staff training. Dedicated to cultivating partnerships and delivering exceptional customer experiences.
Overview
10
10
years of professional experience
18
18
years of post-secondary education
1
1
Certification
Work History
Assistant Store Manager
Jo Malone London
Trinidad And Tobago
07.2025 - Current
- Supervise 4 direct reports by providing coaching, training, and support to help achieve sales goals.
- Review business performance regularly by identifying weekly sales opportunities.
- Conduct weekly touch-base meetings and assist with annual performance evaluations alongside the Director and Store Manager.
- Communicate CRM standards and follow up daily to ensure associate compliance and maximize client capture rates.
- Monitor E-Time and scheduling needs for staff while maintaining accurate records of attendance and vacation time in coordination with HR.
- Proficient in Microsoft Excel, Microsoft Word, Cegid, NetSuite, and E-Time.
- Assist with maintaining candidate databases, recruiting, and interviewing to fill open positions.
- Interpret sales data and translate findings into effective business recommendations.
- Manage visual merchandising, stock maintenance, payroll, inventory management, and cash reconciliation.
- Assisted in managing daily store operations and maintaining brand standards.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Assisted in daily store operations and maintained high visual merchandising standards.
Coty Counter Manager
International Shoppes
10.2022 - 05.2025
- Managed a diverse portfolio of prestigious beauty brands: Gucci fragrance and makeup, Burberry, Calvin Klein, Chloe, Davidoff, Hugo Boss, Marc Jacobs, Tiffany, and Kylie.
- Developed strong client relationships, driving repeat business and referrals, which contributed to sustained sales growth and enhanced customer satisfaction.
- Managed a diverse team of 9 direct and 40+ indirect reports across multiple terminals, enhancing team performance and achieving targets.
- Prepared and reviewed daily, weekly, monthly reports on sales, inventory levels, and key performance indicators.
- Trained and mentored new team members on product knowledge and customer service.
- Assisted customers with product selection based on their needs and preferences.
- Maintained accurate records of daily, weekly, and monthly sales figures.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Collaborated with management to implement training programs for staff improvement.
Jewelry Selling Captain and Clerical
Macy's
07.2021 - 04.2022
- Informed customers about upcoming promotions through MyClient services, resulting in increased customer engagement and sales.
- Hosted trunk show for manufacturers Effy, LeVian, and Lali, boosting brand visibility and customer interest.
- Upsold warranties and purchase add-ons, directly contributing to sales revenue and meeting sales goals.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment.
- Fostered strong relationships with clients to drive repeat business and referrals.
- Managed a team of jewelry sales associates to ensure customer satisfaction and successful sales.
Sales Manager
Macy's
03.2019 - 06.2020
- Managed 8 direct reports in Juniors department, providing training, development, and counseling to enhance team performance and meet targets.
- Oversaw cosmetics, fragrance, handbags, and accessories, optimizing inventory management and visual presentation to support $10M store volume.
- Analyzed weekly business performance, adjusting strategies to maximize sales and improve customer satisfaction, resulting in consistent sales growth.
- Coordinated promotional events to drive traffic and boost seasonal sales initiatives.
Sales Manager
Macy's
10.2019 - 01.2020
- Increased Sales revenue by developing and implementing effective sales strategies, contributing to $8M in annual sales.
- Directed and supervised 20+ associates, achieving sales targets through motivational coaching and performance-based incentives.
- Built long-lasting client relationships through excellent customer service and consistent follow-ups, improving customer satisfaction rate.
Mens MyShop Captain
Macy's
08.2018 - 03.2019
- Managed team performance, corrected issues, and increased efficiency, consistently achieving sales targets through strategic monitoring and adjustment.
- Coached and trained employees on sales techniques and customer service, and enhanced team capabilities.
- Conducted regular performance reviews, providing feedback and setting actionable goals to improve employee performance.
Sales Associate
Macy's
04.2018 - 08.2018
- Consistently exceeded special targets, including credit card applications and product promotions, through diligent efforts and strategic customer engagement.
- Organized racks and shelves to enhance store visual appeal and promote specific merchandise, contributing to increased customer engagement and sales.
- Handled cash transactions with accuracy and efficiency, adhering to company cash handling policies while educating customers on promotions to enhance sales.
Seasonal Overnight Recovery
Macy's
10.2017 - 01.2018
- Recovered merchandise from fitting room, maintaining store organization and pristine condition for optimal customer experience before opening.
- Organized racks and shelves to enhance visual appeal and promote merchandise, driving customer engagement.
- Coordinated multiple projects with strong organizational and time management skills, ensuring smooth operations and consistent results.
Seasonal Sales Associate
Macy's
11.2016 - 04.2017
- Managed returns, exchanges, and refunds per store policy, enhancing customer satisfaction and ensuring compliance.
- Elevated customer satisfaction through exceptional service, promptly addressing concerns and fostering a welcoming store environment.
Education
Associate of Science - Electrical, Electronics Engineering Technologies
Trinizuela College
Trinidad And TobagoCertificate - Instrumentation
University Of The West Indies
Trinidad And Tobago 02.2008 - 06.2026
Associate of Science - Chemical Engineering
University Of Trinidad And Tobago
Trinidad And TobagoNo Degree - Science
University Of Trinidad And Tobago
Trinidad And TobagoSkills
- Suggestive selling proficiency
- Sales strategy development
- Customer retention
- Client interaction
- Order management
- Business development strategy
- Performance tracking
- Process optimization
- Inventory management
- Team training
- Inventory management
- Sales strategy
Certification
- Colleague Leadership Development Experience Program, Macy's, March 2019 -June 2019
Timeline
Assistant Store Manager
Jo Malone London
07.2025 - Current
Coty Counter Manager
International Shoppes
10.2022 - 05.2025
Jewelry Selling Captain and Clerical
Macy's
07.2021 - 04.2022
Sales Manager
Macy's
10.2019 - 01.2020
Sales Manager
Macy's
03.2019 - 06.2020
Mens MyShop Captain
Macy's
08.2018 - 03.2019
Sales Associate
Macy's
04.2018 - 08.2018
Seasonal Overnight Recovery
Macy's
10.2017 - 01.2018
Seasonal Sales Associate
Macy's
11.2016 - 04.2017
Certificate - Instrumentation
University Of The West Indies
02.2008 - 06.2026
Associate of Science - Electrical, Electronics Engineering Technologies
Trinizuela College
Associate of Science - Chemical Engineering
University Of Trinidad And Tobago
No Degree - Science
University Of Trinidad And Tobago