Zolboo Batjargal
San Francisco,CA
Summary
Excelled in team management and strategic planning, significantly improving service quality. Skilled in problem-solving and staff scheduling, fostering a positive and productive environment. Achievements include implementing feedback-driven improvements and optimizing staffing to meet business needs. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
6
6
years of professional experience
Work History
Restaurant Manager
Ebi Restaurant
Vienna, Austria
01.2020 - 02.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Correctly calculated inventory and ordered appropriate supplies.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Server
Ebi Restaurant
Vienna, Austria
01.2017 - 01.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Associate of Applied Science - Business Management
BHAK Vienna
Vienna, Austria 06.2022
Bachelor of Arts - Psychology
National University of Mongolia
Ulaanbaatar, Mongolia06.2015
Skills
- Team Management
- Customer Engagement
- Staff Management
- Passion for customer satisfaction
- Organization and prioritization
- Staff Scheduling
Languages
German
Professional Working
English
Professional Working
Russian
Limited Working
Mongolian
Native or Bilingual
Timeline
Restaurant Manager
Ebi Restaurant
01.2020 - 02.2023
Server
Ebi Restaurant
01.2017 - 01.2020
Associate of Applied Science - Business Management
BHAK Vienna
Bachelor of Arts - Psychology
National University of Mongolia