Zonmau Lo
Summary
Universal Banker with documented cash handling experience and strong aptitude for customer service. Competently educates customers on banking options and recommends appropriate products and services to meet financial needs. Leverages people skills to securely process teller transactions, resolve issues and refer customers to business partners for advanced relationship development.
Overview
14
14
years of professional experience
Work History
Universal Banker
Truist
06.2022 - Current
- Executed transactions accurately and efficiently for customers, ensuring a positive banking experience.
- Identified customer needs through targeted questioning and referred clients to appropriate bankers for tailored solutions.
- Managed access to keys and codes for secure areas.
- Letting customers into safe box by following procedures.
- Supported customers in closing accounts, providing guidance on procedures and necessary documentation.
Teller
Wells Fargo
11.2017 - 06.2022
- Completed customer transaction requests accurately while resolving open issues to enhance customer satisfaction.
- Provided friendly and personalized customer service to enhance client experience.
- Achieved monthly sales goals by implementing effective strategies and maintaining focus.
- Oversaw access control by securely maintaining keys and codes for facility safety.
- Educated new and current clients on beneficial financial services to improve their understanding and utilization.
- Provided translation services in Hmong to assist customers effectively.
Cashier
Dollar General
09.2012 - 11.2017
- Processed customer transactions efficiently and maintained balanced register during shifts.
- Assisted customers with item locations to enhance their satisfaction during visits.
- Assembled and maintained promotional displays in the store to attract customers.
Education
Highschool Diploma with Honors -
Apalachee High School
05-2010
Skills
- Bilingual- Hmong
- Attention to Details
- Multitasking
- Financial services knowledge
- Multitasking
- Problem solving
- Customer communication
Timeline
Universal Banker
Truist
06.2022 - Current
Teller
Wells Fargo
11.2017 - 06.2022
Cashier
Dollar General
09.2012 - 11.2017
Highschool Diploma with Honors -
Apalachee High School