Zonya Robinson
Dallas,USA
Summary
Dynamic management professional with a proven track record at excelling in maximizing occupancy rates and profitability. Skilled in financial budgeting and reporting, I leverage exceptional communication to foster customer relations and streamline operations, ensuring compliance and satisfaction. Committed to delivering results through strategic marketing and effective contract negotiation.
Overview
12
12
years of professional experience
Work History
Contractor
Instawork- Literati
Dallas, TX
09.2025 - Current
- Oversaw systematic packing and unpacking of inventory items, facilitating accurate stock management and retrieval.
- Executed systematic sorting and relocation of warehouse goods to enhance accessibility and streamline inventory management.
- Implemented systematic processes for receiving and organizing warehouse materials to enhance operational efficiency.
- Managed safe transportation of materials by adhering to established lifting and moving guidelines.
- Collaborated with team members to perform thorough inventory counts, enhancing accuracy in stock management.
- Executed loading and unloading tasks for merchandise, ensuring timely and accurate stock handling.
Case Manager
Bettyes Healthcare Network
Remote
11.2019 - 08.2025
- Led cross-functional teams in developing personalized care strategies for clients.
- Assessed client needs through comprehensive evaluations and maintained accurate documentation of progress.
- Streamlined communication channels among clients, families, and service providers to guarantee ongoing care.
- Located resources and support services to boost client well-being.
- Guaranteed adherence to regulations set by healthcare providers and state authorities
- Comprised daily, weekly, and monthly reports pertaining to clients health activity
- Designed daily schedules tailored to client healthcare requirements and safety protocols
- Conducted weekly Zoom meetings and calls to enhance customer care.
Quality Management Member Outreach Associate
Amerigroup
Arlington, TX
03.2014 - 08.2019
- Facilitated outbound and inbound communication with members to deliver information on accessing preventive and health maintenance services.
- Executed telephonic and home visit education sessions with members to ensure compliance with state-required programs.
- Developed and executed strategic workflow for fax blast campaign targeting Texas HEDIS measures.
- Established standardized guidelines aligned with Texas compliance measures for statewide physician oversight.
- Conducted thorough reviews of medical records to uphold quality assurance standards.
- Assisted in tracking and reporting HEDIS measures to support quality improvement initiatives. Collaborated with teams to gather data and ensure compliance with healthcare standards. Contributed to the development of strategies for enhancing patient care metrics.
- Communicated essential updates of HEDIS compliance policies to team members as mandated by state regulations.
- Mentored newly hired quality management outreach associates to enhance team performance.
- Facilitated therapy 2000 campaign operations to ensure compliance with medical standards.
- Ensured compliance with state of Texas guidelines while delivering quality care to members.
- Documented member issues and escalated findings to Quality Assurance Vice President.
- Resolved member complaints related to compliance issues in therapy services.
- Escalated member issues and concerns to case manager or member advocate, ensuring compliance with state regulations.
- Informed members and providers regarding plan policies, programs, and services in compliance with state regulations.
- Oversaw compliance with industry regulations to ensure operational integrity.
- Recorded and maintained precise documentation of member participation in outreach activities.
- Spearheaded design of secret shopper project, including script development, to enhance compliance standards.
- Oversaw member outreach initiatives within customer service department.
- Delivered coaching tips and developed quick reference sheets on HIPAA regulations to ensure compliance during calls.
Education
Bachelor Of Science - Sociology
Texas A &M University-Commerce
Commerce, TXundefined
AceableAgent Real Estate School
Atlanta, GASkills
- Exceptional oral and written communication skills
- Compliance and Quality Assurance
Regulations - Creating and Implementing Training Manuals and materials
- Marketing and advertising contract negotiation
- Microsoft office
Timeline
Contractor
Instawork- Literati
09.2025 - Current
Case Manager
Bettyes Healthcare Network
11.2019 - 08.2025
Quality Management Member Outreach Associate
Amerigroup
03.2014 - 08.2019
Bachelor Of Science - Sociology
Texas A &M University-Commerce
undefined
AceableAgent Real Estate School