Zorah Vanegas
Aubrey,TX
Summary
Dynamic Assistant Manager with a proven track record at On The Border, excelling in customer service and team leadership. Enhanced guest satisfaction through effective staff training and strategic decision-making. Skilled in money handling and inventory management, driving operational efficiency and fostering a positive work environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager
On The Border
McKinney, TX
03.2021 - 06.2026
- Assisted in training new staff on operational procedures and customer service standards.
- Managed inventory levels to ensure product availability and minimize waste.
- Coordinated team schedules to optimize labor efficiency during peak hours.
- Implemented new service protocols that enhanced guest satisfaction ratings.
- Monitored daily sales reports to identify trends and inform staffing decisions.
- Developed and maintained positive relationships with vendors for timely deliveries.
- Ensured compliance with health and safety regulations throughout operations.
- Resolved customer complaints effectively, improving overall dining experiences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Server
Buffalo Wild Wings
Plano, TX
08.2015 - 05.2018
- Delivered exceptional customer service, fostering positive dining experiences for guests.
- Trained and mentored new staff on menu offerings and service standards.
- Managed food and beverage orders efficiently, ensuring timely delivery to patrons.
- Collaborated with kitchen staff to maintain communication regarding order modifications and special requests.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
Shawsheen Valley Tech
Billerica, MA06.2011
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff training and development
Certification
Servsafe TABC
Timeline
Assistant Manager
On The Border
03.2021 - 06.2026
Server
Buffalo Wild Wings
08.2015 - 05.2018
High School Diploma -
Shawsheen Valley Tech