Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Zoraya

Las Vegas,NV

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

12
12
years of professional experience

Work History

Supervisor

Mastercorp INC, Murrells Inlet
07.2014 - 10.2022
  • Maintained compliance with company policies, objectives and communication goals.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated employee performance and coached and trained to improve weak areas.

Sales Associate

Goodwill Suncoast, Tampa
01.2011 - 09.2014
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Solved customer challenges by offering relevant products and services.

Education

GED -

Economia Y Contabilidad
La Habana Cuba
06.2000

Skills

  • Waste Reduction
  • Corporate Law
  • Business Administration
  • Pollution Prevention
  • Business Planning
  • Financial Management
  • Quality Standards
  • Priority Management
  • Job Assignments
  • Staff Discipline

Timeline

Supervisor

Mastercorp INC, Murrells Inlet
07.2014 - 10.2022

Sales Associate

Goodwill Suncoast, Tampa
01.2011 - 09.2014

GED -

Economia Y Contabilidad