Zori Ritter
Auburn,WA
Summary
Customer service professional prepared to lead teams with focus on achieving high customer satisfaction and operational efficiency. Brings valuable experience in resolving customer issues and improving service quality. Known for strong team collaboration and adaptability to changing needs, ensuring consistent performance
Overview
2026
2026
years of professional experience
Work History
Dispatcher
AAA Washington
2021 - Current
- Coordinate service requests between members, internal teams, and contracted providers to ensure timely and accurate assistance.
- Serve as a liaison between departments and external vendors to support smooth daily operations.
- Review, update, and maintain detailed service records with a high level of accuracy and organization.
- Address scheduling and service issues professionally to support efficient workflow and customer satisfaction.
- Prioritize and manage multiple requests while maintaining clear, professional communication.
Training Specialist
Wayfair
2019 - 2021
- Led training programs for new hires and existing staff.
- Coached and developed employees to improve performance and consistency.
- Monitored employee progress and performance outcomes.
- facilitated training sessions, including virtual courses via Zoom.
- Maintained training documentation and performance records.
Property Manager
Public Storage
2018 - 2020
- Managed daily office operations and customer accounts.
- Handled tenant concerns, billing issues, and account follow-ups.
- Maintained unit availability and ensured units were market-ready for lease.
- Coordinated collections and followed up on delinquent accounts.
- Trained new employees and conducted performance meetings.
Trainer
PSRS
01.2018 - 01.2020
- Trained staff on client care procedures, medication protocols, and company policies.
- Maintained accurate documentation of client records, finances, and compliance materials.
- Ensured staff adherence to updated training standards and procedures.
Customer Service Representative
Sprint
01.2016 - 01.2018
- Managed customer accounts, payments, and service requests.
- Provided professional support and solutions tailored to customer needs.
- Maintained accurate account documentation and service records.
Education
Associate of Applied Business -
Green River College
Auburn, WA03-2027
High School Diploma -
Todd Beamer High School
01-2016
Skills
- Office Administration, Operations Coordination, Data Entry & Documentation, Record Management, Training & Staff Development, Customer Relations, Scheduling & Workflow Support, Microsoft Windows, Communication & Organization, Problem Resolution
LANGUAGES
English
Timeline
Trainer
PSRS
01.2018 - 01.2020
Customer Service Representative
Sprint
01.2016 - 01.2018
Dispatcher
AAA Washington
2021 - Current
Training Specialist
Wayfair
2019 - 2021
Property Manager
Public Storage
2018 - 2020
Associate of Applied Business -
Green River College
High School Diploma -
Todd Beamer High School