ZOUHAIR LAHIANE
Barista
Doha
Summary
professional seeking a full-time position in hospitality industry where I can employ my skills in excellent customer service and help the organization improve profitability.” Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Barista position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Barista
Icon Training Center
Doha
04.2023 - 05.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Cleaned counters, machines, utensils, and seating areas daily.
Stock Supervisor
Hajar
Doha
08.2022 - 03.2023
- Receives the supply goods and process inventory
- Prepares the store for the next day's customers
- Stocking and refilling store's shelves and updating displays
- Provides quick response to customer inquiries and needs
- Works on maintaining daily back stocks in assigned area
- Uses suggestive selling techniques to maximize sales
- Inventoried warehouse stock on monthly basis.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
Waiter
Assawir Restaurant
Khnefra
05.2021 - 11.2021
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
Security Officer
Hotel Marmar
Warzazat
09.2020 - 02.2021
- Patrolled the hotel premises (both interior and exterior)
- Checked the parking area and ensuring there are no unauthorized vehicles
- Monitored who enters, and who leaves, the hotel
- Filled in the security log (this is a small report of what areas have been checked)
- Responded to calls when colleagues need assistance
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reported suspicious activities and persons to law enforcement.
Cashier
Carrefour
Khnefra
08.2018 - 03.2019
- Explained pricing terms such as sale prices and unit prices to customers who inquire about them
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Scanned groceries using a barcode scanner to record prices and item information
Education
High School Diploma -
Tazizawt High School
Tazizawt, Khenifra, Morocco 09.2010 - 06.2016
Barista Training - Barista
Icon Training Center
Doha, Qatar 04.2023 - 05.2023
Skills
Beverage preparation
Foam art
Adaptive and creative
Exceptional customer service
Coffee machinery
Certification
Barista Training, Icon Training Center
Timeline
Barista
Icon Training Center
04.2023 - 05.2023
Barista Training - Barista
Icon Training Center
04.2023 - 05.2023
Barista Training, Icon Training Center
04-2023
Stock Supervisor
Hajar
08.2022 - 03.2023
Waiter
Assawir Restaurant
05.2021 - 11.2021
Security Officer
Hotel Marmar
09.2020 - 02.2021
Cashier
Carrefour
08.2018 - 03.2019
High School Diploma -
Tazizawt High School
09.2010 - 06.2016