Summary
Overview
Work History
Education
Skills
Timeline
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Zowan Taylor

Portsmouth,VA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Customer Service. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Best Choice Roofing
01.2024 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Filing claims
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Social Media Manager

Victory Adminstration
10.2018 - Current
  • Increased customer engagement through social media.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Developed marketing content such as blogs, promotional materials, and advertisements for social media.
  • Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
  • Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.

Warehouse Stocker

Amazon
08.2022 - 01.2024
  • Streamlined the stock replenishment process for faster order fulfillment and customer satisfaction.
  • Compared received packages against shipping documents.
  • Maintained accurate inventory records, ensuring timely reordering of products to avoid stockouts.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Reduced product damage by implementing proper storage techniques and handling procedures.

Education

High School Diploma -

Norview High School
Norfolk, VA
06.2022

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Call center experience
  • Computer Proficiency

Timeline

Customer Service Representative

Best Choice Roofing
01.2024 - Current

Warehouse Stocker

Amazon
08.2022 - 01.2024

Social Media Manager

Victory Adminstration
10.2018 - Current

High School Diploma -

Norview High School

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Zowan Taylor