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Zowei Smith
Maryland,US
Summary
Results-driven customer service specialist skilled in managing client inquiries and enhancing satisfaction through effective communication and problem resolution. Experienced in coordinating with teams to ensure timely service delivery. Transitioning to a remote role in the insurance industry to apply expertise in client support.
Overview
9
9
years of professional experience
1
1
CompTIA Basic Certification
1
1
year of post-secondary education
Work History
Concierge
HireONE
Washington D,C
03.2021 - 04.2026
- Greeted residents and guests, delivering exceptional customer service at front desk to improve resident satisfaction.
- Greeted residents and guests, offering personalized assistance and information to meet individual needs.
- Handled resident inquiries efficiently, resolving issues with professionalism and care.
- Coordinated with maintenance staff and property management to promptly address and resolve resident issues.
- Managed and logged package deliveries and resident service requests, ensuring timely communication and resolution.
- Answered phone calls, emails, and inquiries about building services and policies.
Therapist Assistant
Charlene Lemon
, MD
2018 - 2019
- Assessed patient conditions and monitored behaviors to inform supervising physicians of critical observations and concerns.
- Monitored client responses to treatments, reporting changes to therapists.
- Supported clients during therapy sessions, ensuring comfort and safety.
- Educated clients on importance of adhering to treatment plans to enhance recovery outcomes.
- Maintained accurate client records and session documentation to ensure continuity of care.
- Collaborated with team members to enhance service delivery and optimize client care.
Education
Associate of Applied Science - Radiology Technician
Prince George’s Community College
Largo, Maryland 07.2025 - Current
Skills
- Customer service and support
- Team collaboration
- Problem resolution
- Patient assessment
- Data entry
- Bookkeeping and record maintenance
- Multicultural sensitivity
- Customer service
- Windows OS proficiency
Certification
CompTIA Basic
Timeline
Associate of Applied Science - Radiology Technician
Prince George’s Community College
07.2025 - Current
Concierge
HireONE
03.2021 - 04.2026
Therapist Assistant
Charlene Lemon
2018 - 2019